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- Tasks: Deliver luxurious spa treatments and create unforgettable experiences for our guests.
- Company: Join the award-winning Firmdale Hotels, known for excellence in hospitality.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Why this job: Be part of a vibrant team and elevate your career in luxury hospitality.
- Qualifications: NVQ Level 3 in Spa Therapy and experience in a luxury environment.
- Other info: Enjoy ongoing training, social events, and a supportive team culture.
The predicted salary is between 25000 - 35000 £ per year.
Join Firmdale Hotels' prestigious Soholistic team as a Spa Therapist and embark on a career filled with luxury, excellence, and unparalleled service. At Firmdale, we redefine hospitality by offering a unique and unforgettable experience in each of our eight London properties, including the iconic Ham Yard Hotel. As a Spa Therapist, you'll work closely with our Spa Manager to deliver exceptional treatments to our esteemed in-house guests and VIP clientele. From indulgent massages and rejuvenating facials to flawless manicures, pedicures, and waxing services, you'll cater to every aspect of our guests' relaxation and beauty needs.
Responsibilities:
- Perform a diverse range of treatments across all eight London properties, ensuring each guest receives the utmost care and attention.
- Demonstrate a comprehensive understanding of our treatment packages and offerings, guiding guests towards personalised experiences.
- Cultivate strong, professional relationships with guests to foster loyalty and contribute to the growth of our client base.
- Expertly recommend retail products tailored to guests' preferences and effectively close sales to enhance their at-home wellness routines.
- Strive to meet and exceed sales targets established by the Spa Manager, showcasing your dedication to success.
- Extend a warm and inspiring welcome to all guests, setting the tone for their spa journey from the moment they arrive.
- Collaborate with the Spa Receptionist to manage daily bookings seamlessly, ensuring a smooth and efficient operation.
- Assist the Spa Manager with administrative tasks such as stock inventory to uphold our standards of excellence.
- Provide support to the Spa Receptionist as needed, contributing to the overall success of our spa operations.
What you Need:
- Proven experience as a Spa Therapist in a 5-star hotel or luxury spa environment, demonstrating your commitment to exceptional service.
- Possess NVQ Level 3 in Spa Therapy or an equivalent qualification, showcasing your dedication to professional development.
- Exhibit a passion for customer service and a relentless pursuit of exceeding guests' expectations at every opportunity.
- Showcase extensive knowledge of various treatments and techniques, delivering flawless services in line with our training standards.
- Display a strong understanding of anatomy and physiology, ensuring the safety and well-being of our guests throughout their spa experience.
- Communicate effectively with guests and colleagues, demonstrating excellent interpersonal skills.
- Excel in time management, maintaining efficiency and precision in a fast-paced environment.
- Pay meticulous attention to detail, driven by a commitment to delivering unparalleled standards of excellence.
- Thrive in a collaborative team environment, contributing positively to collective success.
- Demonstrate resilience and determination, consistently striving for perfection in all aspects of your role.
- Uphold a high standard of personal presentation, reflecting the sophistication and elegance of Firmdale Hotels.
What We Offer:
- Competitive annual salary of £28,975 plus service charge and commissions.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Spa Therapist in London employer: Ham Yard Hotel
Contact Detail:
Ham Yard Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist in London
✨Tip Number 1
Network like a pro! Connect with people in the industry, attend events, and don’t be shy about reaching out to current employees at Firmdale Hotels. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills in person! If you get the chance, ask for a trial shift or a demonstration of your treatments. This is your moment to shine and show how you can deliver that exceptional service they’re after.
✨Tip Number 3
Be prepared for the interview! Research Firmdale Hotels and their unique offerings. Tailor your answers to reflect their values and demonstrate how you can contribute to their legacy of excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Firmdale family. Let’s make it happen!
We think you need these skills to ace Spa Therapist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for spa therapy shine through! Share why you love what you do and how you aim to exceed guests' expectations. We want to see that you're not just looking for a job, but a chance to make a difference in our guests' experiences.
Tailor Your CV: Make sure your CV is tailored to the Spa Therapist role. Highlight your relevant experience, especially in luxury environments, and showcase your qualifications like NVQ Level 3. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Personable: In your written application, don’t shy away from showing your personality! We value strong interpersonal skills, so let us know how you build relationships with guests and colleagues. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the amazing benefits we offer at Firmdale Hotels!
How to prepare for a job interview at Ham Yard Hotel
✨Know Your Treatments
Before the interview, make sure you have a solid understanding of the various treatments offered at Firmdale Hotels. Familiarise yourself with their signature services and be ready to discuss how you can tailor these experiences to meet guests' needs.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your commitment to exceptional customer service. Think about times when you went above and beyond for a guest, as this will resonate well with the values of Firmdale Hotels.
✨Dress to Impress
As a Spa Therapist, personal presentation is key. Dress smartly for your interview to reflect the elegance and sophistication of Firmdale Hotels. This shows that you understand the importance of appearance in the luxury hospitality industry.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the spa's approach to guest experiences or how they support professional development. This demonstrates your genuine interest in the role and the company.
