Security Officer/doormen - London

Are you ready to embark on an adventure where your dedication to security meets the epitome of hospitality? At Ham Yard Hotel, part of the renowned Firmdale Hotels group, we pride ourselves on delivering exceptional experiences. We are currently seeking a Security Officer to become a cornerstone of our team, ensuring the safety and well-being of our cherished guests and esteemed staff.

We are thrilled to offer an exciting opportunity for a Security Officer/Doormen (Tuesday to Saturday 4 pm to 12 am) to become a part of our esteemed team at the Ham Yard Hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their stay with your warm and engaging presence. Your role will involve ensuring each guest feels welcomed and valued from the moment they arrive.

Responsibilities:

• Conducting regular patrols throughout the hotel premises, remaining vigilant to identify and address any potential risks or concerns, ensuring a safe environment for all.
• Providing recommendations and promoting our hotel facilities to enhance the guest experience, showcasing the exceptional amenities available.
• Collaborating seamlessly with fellow team members to uphold our commitment to unparalleled service and guest satisfaction.
• Embodying our values of integrity and excellence, consistently delivering exceptional customer service with a proactive and adaptable approach.

What you Need:

• A valid SIA License, demonstrating your commitment to maintaining high standards of security.
• A solid knowledge of London, allowing you to navigate the city with ease and assist guests with local recommendations.
• A flexible work ethic, capable of adapting to a 12-hour shift pattern (4 days on, 4 days off) with hours between 1pm and 1am.
• Exceptional customer service skills, ensuring every interaction leaves a lasting impression of warmth and professionalism.
• A collaborative spirit, ready to contribute to a cohesive team environment dedicated to excellence.

What We Offer:

• Competitive annual salary of 33,000 plus service charge.
• Access to Wagestream our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more.

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.