At a Glance
- Tasks: Join our team to create unforgettable guest experiences at Ham Yard Hotel.
- Company: Firmdale Hotels, a leader in luxury hospitality with a vibrant culture.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that redefines luxury and service excellence.
- Qualifications: 3+ years in a similar role at a 5-star hotel and a passion for hospitality.
The predicted salary is between 38332 - 38332 £ per year.
Assistant Head Concierge - London Are you ready to be part of something extraordinary?
At Firmdale Hotels, we pride ourselves on providing unparalleled experiences to our guests, and now we are looking for a passionate Assistant Head Concierge to join our thriving team at Ham Yard Hotel.
At Firmdale Hotels, we redefine luxury with a unique blend of creativity, warmth, and impeccable service.
Our Ham Yard Hotel, nestled in the heart of London, is a vibrant oasis where every detail is crafted to perfection.
Join us in our mission to exceed expectations and create unforgettable moments for our guests.
As Assistant Head Concierge, you'll play a pivotal role in the daily operations of our concierge desk.
Reporting directly to the Head Concierge, you'll oversee arrivals and departures, manage guest requests with efficiency and precision, and ensure seamless check-ins and check-outs.
Responsibilities
- Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
- Welcome guests warmly, assist with luggage, and provide assistance tailored to their needs.
- Handle incoming calls promptly and courteously, addressing guest inquiries and requests with professionalism.
- Collaborate closely with the team to deliver exceptional service and create memorable experiences for our guests.
- Maintain a keen eye for detail, ensuring all guest preferences and requirements are met with meticulous care.
- Demonstrate enthusiasm and passion for delivering outstanding service, reflecting the essence of Firmdale Hotels.
- Possess a clean UK driving license, enabling you to provide transportation assistance as needed.
What you Need
- A genuine desire to exceed guest expectations and create memorable experiences.
- Reflect our commitment to excellence through your professional appearance and demeanour.
- Thrive in a collaborative environment, working alongside ambitious and friendly colleagues.
- Delight in the small touches that elevate the guest experience from ordinary to extraordinary.
- Bring energy and positivity to everything you do, infusing our team with your vibrant personality.
- Minimum of three years' experience in a similar role within a 5-star hotel environment.
What We Offer
- Competitive annual salary of 38,332.00 plus service charge and commissions
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year - Helle Jensen - Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel - AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Assistant Head Concierge - London employer: Ham Yard Hotel
At Firmdale Hotels, we offer a vibrant work culture that celebrates creativity and excellence, making us an exceptional employer for those looking to thrive in the hospitality industry. Our Bar Supervisor role at Ham Yard Hotel not only provides competitive benefits and opportunities for professional growth but also immerses you in a dynamic environment where your contributions are valued and recognised. Join us to be part of a team that is dedicated to crafting memorable experiences for our guests while fostering your own career development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ham Yard Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ham Yard Hotel
Don't be shy about reaching out to Ham Yard Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Concierge - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ham Yard Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ham Yard Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
