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- Tasks: Lead overnight operations, ensuring exceptional service and safety for guests and team members.
- Company: Join the award-winning Firmdale Hotels, known for luxury and unique interiors.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Why this job: Be part of a dynamic team in a prestigious hotel, making a real impact.
- Qualifications: Experience in 5-star hospitality and strong leadership skills required.
- Other info: Ongoing training, social events, and opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join us at Firmdale Hotels, where exceptional service meets unparalleled luxury. We are thrilled to offer an exciting opportunity for an Operations Duty Manager Nights to become a pivotal part of our dynamic team at the prestigious Ham Yard Hotel. As our Operations Duty Manager Nights, you will be at the helm of the overnight operations, collaborating closely with our esteemed Managers to ensure seamless service across every aspect of the hotel experience. Your role will be diverse, spanning Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen, requiring ambition and adaptability to excel in various scenarios. Key to success in this role is your ability to thrive under pressure, consistently delivering to the highest standards.
If you are a seasoned professional with a track record in 5-star hospitality, possess outstanding communication skills, meticulous attention to detail, and a passion for exceeding expectations, we want to hear from you.
Responsibilities:- Act as a liaison between the General Manager, guests, and the operational team, ensuring clear communication and alignment of objectives.
- Maintain our renowned service standards through constant monitoring and proactive adjustments as necessary.
- Take charge of hotel security during night hours, ensuring the safety and well-being of guests and team members.
- Conduct regular health and safety checks to uphold our commitment to providing a secure environment.
- Uphold and elevate our reputation for exceptional customer service, fostering strong and lasting relationships with guests.
- Be prepared to manage any incidents or accidents involving guests or team members with professionalism and efficiency.
- Offer operational support to all departments as needed, ensuring a cohesive and efficient overnight operation.
- Run night audit procedures and generate insightful nightly reports for senior managers, providing valuable insights for strategic decision-making.
- Previous experience as a Night Manager or Head of Department within a 5-star hotel environment.
- Demonstrated leadership abilities with a focus on motivation and team development.
- Resilience and a commitment to delivering excellence, even under challenging circumstances.
- Familiarity with Micros and Opera systems preferred, showcasing your adaptability to hotel-specific software.
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream, our financial wellbeing app.
- Stream your accrued earnings before payday, benefit from everyday savings and real-time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more.
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Operations Duty Manager Nights in England employer: Ham Yard Hotel
Contact Detail:
Ham Yard Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager Nights in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you know of any events or job fairs in the hospitality sector, make sure to attend. It’s a great way to meet potential employers face-to-face and showcase your personality and passion for the industry.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hotels you admire, like Firmdale Hotels, and express your interest in working with them. A well-crafted email can go a long way!
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios specific to the role of Operations Duty Manager Nights. Show that you can handle pressure and have the skills to maintain high service standards, just like they do at Ham Yard Hotel.
We think you need these skills to ace Operations Duty Manager Nights in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional service and how you’ve gone above and beyond in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. Use similar language and terminology to demonstrate that you understand what we’re looking for in an Operations Duty Manager Nights.
Highlight Your Leadership Skills: Since this role involves managing a team, be sure to showcase your leadership abilities. Include examples of how you've motivated teams or handled challenging situations in the past, as this will resonate with us at Firmdale Hotels.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Ham Yard Hotel.
How to prepare for a job interview at Ham Yard Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Firmdale Hotels and specifically the Ham Yard Hotel. Familiarise yourself with their values, service standards, and recent accolades. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Demonstrate Your Leadership Skills
As an Operations Duty Manager Nights, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or handled challenging situations. Highlight how you maintained high service standards under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific scenarios where you had to manage guest complaints or safety issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you ensure clear communication between departments and with guests. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to liaise effectively with the General Manager and operational teams.
