At a Glance
- Tasks: Support bartenders and ensure smooth bar operations while engaging with guests.
- Company: Join Firmdale Hotels, an award-winning group known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, flexible scheduling, discounts, and ongoing training opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a vibrant team in a dynamic environment with growth potential.
- Qualifications: No prior experience needed; just bring your passion for hospitality and teamwork.
Join our vibrant team at Ham Yard Hotel, where hospitality meets creativity and every day is filled with excitement. As a Bar-Back, you'll be the backbone of our dynamic bar operations, providing essential support to ensure our guests have an unforgettable experience.
At Firmdale Hotels, we don't just offer jobs; we offer pathways to fulfilling careers in the dynamic world of Food and Beverage. This entry-level role is perfect for those with a passion for hospitality and a desire to grow within a thriving environment.
Responsibilities:
- Work closely with bartenders and fellow team members to deliver seamless service, embodying the spirit of teamwork that defines our establishment.
- Uphold our commitment to exceptional customer service, anticipating guest needs and ensuring their satisfaction throughout their visit.
- From setting up the bar to replenishing supplies, your keen eye for detail will ensure every aspect of our bar operations runs smoothly.
- Bring your enthusiasm to the forefront as you engage with guests, enhancing their experience with your positive energy and genuine hospitality.
- Take advantage of the opportunity to learn and grow within a bar setting, with mentorship and support provided for those eager to progress in their career.
What you Need:
- The ability to thrive in a fast-paced environment and quickly adapt to changing priorities or guest needs.
- Clear and effective communication skills are crucial for collaborating with team members and ensuring seamless service delivery.
- A proactive approach to tasks, demonstrating the initiative to anticipate needs and take action without constant supervision.
- Efficiently manage your time and prioritise tasks to ensure all responsibilities are completed promptly and effectively.
- The capacity to think on your feet and resolve challenges that may arise during service, maintaining composure under pressure.
- The role may require lifting, carrying, and standing for extended periods, so physical stamina and endurance are important.
- From preparing garnishes to maintaining cleanliness, a keen eye for detail ensures the quality and presentation of our bar offerings.
- Approach each task with enthusiasm, maintaining a positive attitude that uplifts team morale and enhances the guest experience.
- Collaboration is key in our dynamic environment, so being a supportive team player who values cooperation and camaraderie is essential.
- Above all, a genuine passion for hospitality and a commitment to delivering exceptional service are fundamental to success in this role.
What We Offer:
- Competitive hourly rate from £15.00 to £16.00 inc Service Charge
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Bar Back in London employer: Ham Yard Hotel
At Firmdale Hotels, we offer a vibrant work culture that celebrates creativity and excellence, making us an exceptional employer for those looking to thrive in the hospitality industry. Our Bar Supervisor role at Ham Yard Hotel not only provides competitive benefits and opportunities for professional growth but also immerses you in a dynamic environment where your contributions are valued and recognised. Join us to be part of a team that is dedicated to crafting memorable experiences for our guests while fostering your own career development.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Back in London
✨Tip Number 1
Familiarise yourself with the bar's menu and signature drinks. Knowing the offerings inside out will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Firmdale Hotels. They can provide valuable insights into the company culture and what it takes to succeed as a Bar Back, which can give you an edge in your application.
✨Tip Number 3
Demonstrate your passion for hospitality by volunteering at local events or bars. This hands-on experience will not only enhance your skills but also show your commitment to the industry when you apply.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and teamwork during your interview. Sharing specific examples from past experiences will highlight your ability to thrive in the dynamic setting of Ham Yard Hotel.
We think you need these skills to ace Bar Back in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you worked in a fast-paced environment, as this is crucial for the Bar Back position.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for hospitality and your enthusiasm for the role. Mention specific skills that align with the job description, such as teamwork, communication, and attention to detail.
Highlight Relevant Skills:In your application, clearly outline skills that are essential for the Bar Back role, such as time management, proactive problem-solving, and physical stamina. Use examples from past experiences to demonstrate these abilities.
Show Your Personality:Let your personality shine through in your application. Since the role involves engaging with guests, convey your positive attitude and genuine passion for providing exceptional service.
How to prepare for a job interview at Ham Yard Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your love for providing excellent service and creating memorable guest experiences.
✨Demonstrate Teamwork Skills
Since the role of a Bar Back heavily relies on collaboration, be prepared to discuss examples of how you've successfully worked in a team. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to thrive in a busy bar setting. Think of situations where you had to adapt quickly to changing priorities or handle multiple tasks at once, and be ready to share those experiences.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the bar operations or the team culture. This shows your interest in the role and helps you determine if it's the right fit for you.
