At a Glance
- Tasks: Assist in running the concierge desk and create unforgettable guest experiences.
- Company: Join Firmdale Hotels, a leader in luxury hospitality with a creative touch.
- Benefits: Competitive pay, staff discounts, and opportunities for career growth.
- Other info: Dynamic work environment in the heart of London.
- Why this job: Be part of a vibrant team and make a real difference in guests' stays.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of something extraordinary? At Firmdale Hotels, we pride ourselves on providing unparalleled experiences to our guests, and now we are looking for a passionate Assistant Head Concierge to join our thriving team at Ham Yard Hotel. At Firmdale Hotels, we redefine luxury with a unique blend of creativity, warmth, and impeccable service. Our Ham Yard Hotel, nestled in the heart of London, is a vibrant oasis where every detail is crafted to perfection. Join us in our mission to exceed expectations and create unforgettable moments for our guests.
As Assistant Head Concierge, you'll play a pivotal role in the daily operations of our concierge desk. Reporting directly to the Head Concierge, you'll oversee arrivals and departures, manage guest requests with efficiency and precision, and ensure seamless check-ins and check-outs.
Responsibilities:
- Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
- Welcome guests warmly, assist with luggage, and provide assistance tailored to their needs.
- Handle incoming calls promptly and courteously, addressing guest inquiries and requests with professionalism.
- Collaborate closely with the team to deliver exceptional service and create memorable experiences for our guests.
- Maintain a keen eye for detail, ensuring all guest preferences and requirements are met.
Assistant Head Concierge employer: Ham Yard Hotel
At Firmdale Hotels, we are committed to fostering a dynamic and inclusive work environment where creativity and passion thrive. As an Assistant Head Concierge at our Ham Yard Hotel in London, you will benefit from ongoing professional development opportunities, a supportive team culture, and the chance to be part of a prestigious brand known for its exceptional service. Join us to not only enhance your career but also to contribute to creating unforgettable experiences for our guests in a vibrant and luxurious setting.
