At a Glance
- Tasks: Deliver luxurious spa treatments and create unforgettable experiences for guests.
- Company: Join the award-winning Firmdale Hotels' Soholistic Spa team.
- Benefits: Enjoy competitive pay, flexible hours, and amazing perks like discounted cinema tickets.
- Other info: Ongoing training and professional development opportunities available.
- Why this job: Be part of a prestigious team in a dynamic, luxury environment.
- Qualifications: NVQ Level 3 in Spa Therapy and experience in a luxury setting required.
Join Firmdale Hotels' prestigious Soholistic Spa team as a Part-Time Spa Therapist (3 days per week) on a 12-month fixed-term maternity cover contract, and embark on a rewarding career defined by luxury, excellence and exceptional service. At Firmdale, we redefine hospitality by offering a unique and unforgettable experience in each of our eight London properties, including the iconic Ham Yard Hotel.
As a Spa Therapist, you'll work closely with our Spa Manager to deliver exceptional treatments to our esteemed in-house guests and VIP clientele. From indulgent massages and rejuvenating facials to flawless manicures, pedicures, and waxing services, you'll cater to every aspect of our guests' relaxation and beauty needs.
Responsibilities:
- Perform a diverse range of treatments across all eight London properties, ensuring each guest receives the utmost care and attention.
- Demonstrate a comprehensive understanding of our treatment packages and offerings, guiding guests towards personalised experiences.
- Cultivate strong, professional relationships with guests to foster loyalty and contribute to the growth of our client base.
- Expertly recommend retail products tailored to guests' preferences and effectively close sales to enhance their at-home wellness routines.
- Strive to meet and exceed sales targets established by the Spa Manager, showcasing your dedication to success.
- Extend a warm and inspiring welcome to all guests, setting the tone for their spa journey from the moment they arrive.
- Collaborate with the Spa Receptionist to manage daily bookings seamlessly, ensuring a smooth and efficient operation.
- Assist the Spa Manager with administrative tasks such as stock inventory to uphold our standards of excellence.
- Provide support to the Spa Receptionist as needed, contributing to the overall success of our spa operations.
What you Need:
- Proven experience as a Spa Therapist in a 5-star hotel or luxury spa environment, demonstrating your commitment to exceptional service.
- Possess NVQ Level 3 in Spa Therapy or an equivalent qualification, showcasing your dedication to professional development.
- Exhibit a passion for customer service and a relentless pursuit of exceeding guests' expectations at every opportunity.
- Showcase extensive knowledge of various treatments and techniques, delivering flawless services in line with our training standards.
- Display a strong understanding of anatomy and physiology, ensuring the safety and well‑being of our guests throughout their spa experience.
- Communicate effectively with guests and colleagues, demonstrating excellent interpersonal skills.
- Excel in time management, maintaining efficiency and precision in a fast‑paced environment.
- Pay meticulous attention to detail, driven by a commitment to delivering unparalleled standards of excellence.
- Thrive in a collaborative team environment, contributing positively to collective success.
- Demonstrate resilience and determination, consistently striving for perfection in all aspects of your role.
- Uphold a high standard of personal presentation, reflecting the sophistication and elegance of Firmdale Hotels.
What We Offer:
- Competitive annual salary of £ 18,609.00 plus service charge
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
#J-18808-LjbffrSpa Therapist employer: Ham Yard Hotel - Leisure
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Part-Time Spa Therapist, you will enjoy the unique advantage of working in luxury settings across London, with opportunities to develop your skills in a supportive environment while delivering personalised guest experiences. The company values teamwork and creativity, ensuring that every team member feels valued and empowered to contribute to our guests' memorable stays.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist
✨Get Involved in Local Wellness Communities
Join local health and wellness groups or coaching associations in your area. These communities often host events or workshops where you can network with professionals and potential clients, which is a great way to get your name out there and find part-time opportunities.
✨Leverage Online Platforms for Visibility
Use social media platforms like Instagram and TikTok to showcase your wellness coaching skills. Share tips, client testimonials, or short coaching sessions to build an audience and attract attention from companies like Ham Yard Hotel - Leisure who might be looking for part-time coaches.
✨Offer Free Workshops or Sessions
Consider organising free wellness workshops or one-on-one sessions in your community or online. This can help you build a portfolio and showcase your expertise while attracting potential employers interested in hiring part-time wellness coaches.
✨Apply Directly Through Company Websites
When looking for part-time work, don’t forget to apply through Ham Yard Hotel - Leisure’s website directly. Tailor your application to highlight why you're passionate about wellness coaching, and remember to follow up—this shows you're genuinely interested in being part of their team!
Some tips for your application 🫡
Show Your Passion for Wellness:When applying for a part-time wellness health coaching role at Ham Yard Hotel - Leisure, we want to see your genuine enthusiasm for helping others. Share your personal journey with health and wellness, and highlight any related experience, certifications, or courses you've taken. This is your chance to show us what drives you in this field!
Highlight Your Coaching Skills:Coaching is all about communication and empathy. Make sure your CV showcases any relevant coaching experience — whether it's formal or informal. If you’ve got testimonials or case studies from previous clients, don't hesitate to include them to give us a taste of your coaching style!
Tailor Your Application to Wellness:Craft your cover letter to reflect not just your skills but also how they align with our ethos at Ham Yard Hotel - Leisure. Share specific strategies you've used in your coaching practice that have led to positive outcomes. This is vital for showing us that you resonate with our mission and values.
Be Clear on Your Availability:Since this is a part-time role, make sure to clearly state your availability in your application. We want to understand how your schedule aligns with ours at Ham Yard Hotel - Leisure, so be upfront about the hours you can commit. This will make it easier for us to assess your fit right from the start!
How to prepare for a job interview at Ham Yard Hotel - Leisure
✨Show Off Your People Skills
In wellness and health coaching, building rapport with clients is crucial. Be prepared to share examples of how you've motivated others in the past. We want to see how you communicate empathy and trust—key traits for this role!
✨Bring Your Toolkit
Make sure you have a solid understanding of wellness tools and techniques. Whether it's coaching frameworks or nutrition guidelines, brush up on the latest trends and approaches. If you can reference specific tools or methods you've used, you're already ahead!
✨Highlight Your Flexibility
Since this role is part-time, emphasise your availability and adaptability. Let them know how you can fit coaching sessions around your schedule. We want them to see that you’re ready to jump in and make an impact without needing a full-time commitment.
✨Prepare for Scenario Questions
Expect questions where you might need to handle hypothetical coaching scenarios. They could ask how you'd manage a difficult client or a challenging situation. Think through potential responses ahead of time to show that you’re ready for anything!
