At a Glance
- Tasks: Deliver exceptional service and assist guests with their requests in a vibrant hotel environment.
- Company: Join the dynamic team at Firmdale Hotels' Ham Yard Hotel.
- Benefits: Competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for personal growth.
- Why this job: Kickstart your hospitality career while making guests feel special every day.
- Qualifications: Great customer service skills and a passion for food and beverage.
The predicted salary is between 31200 - 41600 £ per year.
Join the vibrant team at Firmdale Hotels' Ham Yard Hotel and embark on an exciting journey in the world of hospitality! We are thrilled to offer an exceptional opportunity for a passionate individual to join us as a Commis Waiter. At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, and our Commis Waiters play a crucial role in achieving this goal. As an entry-level position perfect for those with aspirations in Food and Beverage, you will be at the heart of our dynamic team, attending to guest requests with efficiency and warmth.
Responsibilities:
- Assist in providing exceptional service to guests by attending to their requests promptly and courteously.
- Familiarise yourself with the menus and order of service to accurately answer guest queries and make recommendations.
- Work closely with the team to ensure smooth service delivery and maintain high standards of cleanliness and presentation.
- Collaborate with kitchen staff and other team members to coordinate food and beverage orders.
- Set and clear tables efficiently, ensuring a clean and tidy dining area for guests.
- Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
- Adhere to all health and safety regulations and procedures to ensure the well-being of guests and colleagues.
- Continuously strive to improve your knowledge and skills through training and development opportunities provided by the company.
- Maintain a positive attitude and uphold the company's values and standards at all times.
What you Need:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively as part of a team
- Attention to detail
- Passion for food and beverage
- Adaptability and willingness to learn
- Time management and organisation skills
What We Offer:
- Competitive hourly rate from £15.00 to £16.00 inc Service Charge
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Commis Waiter in City of Westminster employer: Ham Yard Hotel - Food and Beverage
Ham Yard Hotel offers an exceptional work environment for those looking to kickstart their career in hospitality. With a focus on training and career progression, employees benefit from a supportive team culture and competitive pay, all set in the vibrant heart of London. Join us to develop your skills in a fast-paced bar setting while enjoying unique staff perks and a positive atmosphere.
Contact Details:
Ham Yard Hotel - Food and Beverage Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Firmdale Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your passion for food and beverage.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in hospitality, so show them you’re ready to represent their brand from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commis Waiter in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through! We love to see candidates who are genuinely excited about food and beverage, so share your experiences and what drives you.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Commis Waiter role. Mention your customer service experience and teamwork abilities, as these are key to our vibrant team at Firmdale Hotels.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, we want to know about you!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Ham Yard Hotel - Food and Beverage
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and the types of service offered at Firmdale Hotels. This will not only help you answer questions confidently but also show your genuine interest in the role and the establishment.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s a part-time job or a volunteer position, being able to share specific instances where you went above and beyond will impress the interviewers.
✨Demonstrate Team Spirit
As a Commis Waiter, teamwork is essential. Be ready to discuss how you’ve worked effectively in a team before. Highlight your ability to communicate and collaborate with others, as this is key to ensuring smooth service delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or what a typical day looks like. This shows that you’re engaged and genuinely interested in becoming part of their vibrant team.
