At a Glance
- Tasks: Assist in delivering exceptional guest experiences at our concierge desk.
- Company: Join the award-winning Firmdale Hotels, known for luxury and creativity.
- Benefits: Enjoy competitive salary, health plans, discounts, and flexible scheduling.
- Other info: Opportunities for professional development and a fun, collaborative work environment.
- Why this job: Be part of a vibrant team creating unforgettable moments for guests.
- Qualifications: 3+ years in a similar role at a 5-star hotel and a passion for service.
The predicted salary is between 38332 - 38332 £ per year.
Are you ready to be part of something extraordinary? At Firmdale Hotels, we pride ourselves on providing unparalleled experiences to our guests, and now we are looking for a passionate Assistant Head Concierge to join our thriving team at Ham Yard Hotel. Our Ham Yard Hotel, nestled in the heart of London, is a vibrant oasis where every detail is crafted to perfection. Join us in our mission to exceed expectations and create unforgettable moments for our guests.
As Assistant Head Concierge, you'll play a pivotal role in the daily operations of our concierge desk. Reporting directly to the Head Concierge, you'll oversee arrivals and departures, manage guest requests with efficiency and precision, and ensure seamless check-ins and check-outs.
Responsibilities:
- Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
- Welcome guests warmly, assist with luggage, and provide assistance tailored to their needs.
- Handle incoming calls promptly and courteously, addressing guest inquiries and requests with professionalism.
- Collaborate closely with the team to deliver exceptional service and create memorable experiences for our guests.
- Maintain a keen eye for detail, ensuring all guest preferences and requirements are met with meticulous care.
- Demonstrate enthusiasm and passion for delivering outstanding service, reflecting the essence of Firmdale Hotels.
- Possess a clean UK driving license, enabling you to provide transportation assistance as needed.
What you Need:
- A genuine desire to exceed guest expectations and create memorable experiences.
- Reflect our commitment to excellence through your professional appearance and demeanour.
- Thrive in a collaborative environment, working alongside ambitious and friendly colleagues.
- Delight in the small touches that elevate the guest experience from ordinary to extraordinary.
- Bring energy and positivity to everything you do, infusing our team with your vibrant personality.
- Minimum of three years' experience in a similar role within a 5-star hotel environment.
What We Offer:
- Competitive annual salary of £38,332.00 plus service charge and commissions.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Assistant Head Concierge in City of Westminster employer: Ham Yard Hotel - Concierge
At Firmdale Hotels, we are dedicated to creating extraordinary experiences for both our guests and our team members. As an Assistant Head Concierge at the prestigious Ham Yard Hotel in London, you will thrive in a vibrant work culture that values creativity, collaboration, and exceptional service. With competitive salaries, comprehensive benefits, and ample opportunities for professional growth, joining our award-winning team means being part of a legacy of excellence in hospitality.
Contact Details:
Ham Yard Hotel - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ham Yard Hotel - Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ham Yard Hotel - Concierge
Don't be shy about reaching out to Ham Yard Hotel - Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Concierge in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ham Yard Hotel - Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ham Yard Hotel - Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
