At a Glance
- Tasks: Provide tailored welfare benefit and money advice to support customers' financial needs.
- Company: Join Halton Housing, a vibrant organisation dedicated to improving lives.
- Benefits: Enjoy 30 days holiday, flexible working, and a competitive salary.
- Other info: Dynamic team environment with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
- Welfare Benefit & Money Advice Officer
- Widnes
- Part Time, 3 days per week (22.2 hours total)
- Duration: Permanent
Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.
What You’ll Do
- Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
- Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
- Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
- Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
- Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
- Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.
What You’ll Need
- Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
- Experience managing casework and maintaining accurate records using case management systems.
- Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.
- Strong problem-solving, communication and stakeholder management skills.
- Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.
What You’ll Get
- 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:
- We are Honest – we build trust through openness, integrity and accountability.
- We are Dynamic – we embrace change, seek opportunities and continually improve.
- We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
Interview Date: 22nd September 2026
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
Welfare Benefit & Money Advice Officer in Widnes employer: Halton Housing
Halton Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous benefits such as 30 days of holiday and a robust pension scheme. With a supportive work culture and hybrid working arrangements, we empower our team to make a meaningful impact in the community while advancing their careers in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefit & Money Advice Officer in Widnes
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Halton Housing, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Halton Housing. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Halton Housing's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Welfare Benefit & Money Advice Officer in Widnes
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Halton Housing. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Halton Housing.
How to prepare for a job interview at Halton Housing
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Halton Housing.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Welfare Benefit & Money Advice Officer at Halton Housing.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Halton Housing that you're ready to hit the ground running in the Welfare Benefit & Money Advice Officer role.
