Service Desk Analyst Widnes £33,476 Fixed Term Contract (12-month contract) Full Time Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation. Hours: 37 hours per week (Monday - Friday) Duration: Fixed Term Secondment (12 months) What You’ll Do: · Log, prioritise and manage ICT support requests, ensuring service levels are met. · Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones. · Provide 1st and 2nd line technical support, resolving issues where possible. · Create user guides and training materials to support self-service and knowledge sharing. · Support service improvement through issue analysis and process recommendations. · Manage ICT onboarding and offboarding processes, including inductions and user training. · Maintain accurate records within Active Directory and configuration management systems. What You’ll Need: · Experience troubleshooting and resolving ICT issues, including Office 365 applications. · Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows). · Understanding of ICT legislation, regulations and best practice. · Strong customer service and communication skills. · Ability to follow procedures, analyse information, solve problems and escalate issues where required. What You’ll Get: · 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays · Opportunity to buy or sell holidays · Competitive salary · Electric Vehicle Salary Sacrifice Scheme · Flexible and Hybrid working · Supported training and development opportunities · Health and Wellbeing Cash Plan · Competitive Pension Scheme Why Halton Housing? At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values: · We are Honest – we build trust through openness, integrity and accountability. · We are Dynamic – we embrace change, seek opportunities and continually improve. · We Care – we put people first and make a positive difference to our customers, colleagues and communities. If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
Service Desk Analyst in Widnes employer: Halton Housing
Halton Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous benefits such as 30 days of holiday and a robust pension scheme. With a supportive work culture and hybrid working arrangements, we empower our team to make a meaningful impact in the community while advancing their careers in the housing sector.
