Priority Support Officer Widnes £39,347 Permanent, Full Time Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation. Hours: 37 hours per week (Monday - Friday) Duration: Permanent What You’ll Do: * Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively * Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support * Carry out home visits to assess property condition and support customers to maintain their tenancy * Manage a caseload, using data and insight to provide tailored support and improve outcomes * Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners * Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures * Use systems and digital tools to manage cases, communications and records effectively * Work closely with partner agencies and represent the organisation at meetings to support customers * Ensure services are delivered in line with standards, legislation and safeguarding requirements What You’ll Need: * Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principles * Knowledge of housing legislation and welfare reform * Strong analytical skills, with the ability to interpret data and produce reports * Effective communication, problem-solving and influencing skills * Ability to manage systems, priorities and performance targets * Confident using Microsoft Office (including Teams) * Full UK driving licence and access to a vehicle What You’ll Get: * 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays * Opportunity to buy or sell holidays * Competitive salary * Electric Vehicle Salary Sacrifice Scheme * Flexible and Hybrid working * Supported training and development opportunities * Health and Wellbeing Cash Plan * Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
