At a Glance
- Tasks: Provide tailored welfare benefit and money advice to help customers maximise their income.
- Company: Halton Housing, dedicated to improving people's lives with a caring culture.
- Benefits: 30 days holiday, flexible working, health cash plan, and competitive pension scheme.
- Other info: Join a dynamic team committed to positive change and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 28044 - 34276 £ per year.
Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.
What Youll Do:
- Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
- Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
- Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
- Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
- Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
- Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.
What Youll Need:
- Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
- Experience managing casework and maintaining accurate records using case management systems.
- Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.
- Strong problem-solving, communication and stakeholder management skills.
- Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.
What Youll Get:
- 30 day holiday entitlement (increasing to 33 days after 3 years service), plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values: We are Honest - we build trust through openness, integrity and accountability. We are Dynamic - we embrace change, seek opportunities and continually improve. We Care - we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
Closing date: 11th September 2026
Interview Date: 22nd September 2026
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Welfare Benefit & Money Advice Officer employer: Halton Housing
Halton Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous benefits such as 30 days of holiday and a robust pension scheme. With a supportive work culture and hybrid working arrangements, we empower our team to make a meaningful impact in the community while advancing their careers in the housing sector.
