Neighbourhood Officer (Out of Area) Cheshire East, Cheshire West and Warrington £39,676 per annum Permanent, Full-Time
Here at Halton Housing, we are looking for a professional and experienced Neighbourhood Officer (Out of Area) to work across our vibrant organisation.
Hours
: 37 hours per week (Monday - Friday) Duration : Permanent
What You'll Do:
Manage a designated neighbourhood patch, using customer and property data to target resources and deliver effective tenancy, estate and neighbourhood management. Support customers throughout their tenancy, including vulnerable customers, signposting to appropriate services and identifying safeguarding concerns. Carry out tenancy visits, property inspections and estate walkabouts, ensuring accurate records and follow-up actions. Provide advice on tenancy matters, mutual exchanges and housing services, managing customer expectations and resolving queries. Manage low-level anti-social behaviour cases, working with colleagues and partner agencies to achieve positive outcomes. Use housing management systems and digital tools to manage cases, maintain records and support compliance activities. Support the recovery of abandoned or unauthorised occupied properties in conjunction with legal colleagues.
What You'll Need:
Level 3 CIH qualification or equivalent experience, with a good understanding of safeguarding principles. Knowledge of housing legislation, welfare reform, and regulatory requirements. Ability to analyse data, identify trends, and produce reports for senior management. Strong problem-solving, influencing, negotiation, and communication skills. Able to manage competing priorities and deliver against targets and performance objectives. Competent in Microsoft Office and Teams.
What You'll Get:
30 day holiday entitlement (increasing to 33 days after 3 years' service), plus
Neighbourhood Officer (Out of Area) in London employer: Halton Housing
Halton Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous benefits such as 30 days of holiday and a robust pension scheme. With a supportive work culture and hybrid working arrangements, we empower our team to make a meaningful impact in the community while advancing their careers in the housing sector.
