At a Glance
- Tasks: Support vulnerable customers and manage properties to improve lives.
- Company: Halton Housing, a vibrant organisation making a difference.
- Benefits: 30 days holiday, flexible working, competitive salary, and health benefits.
- Other info: Join a supportive team with great career growth opportunities.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in housing support and strong communication skills.
Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)
Duration: Permanent
What You'll Do:
- Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively
- Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support
- Carry out home visits to assess property condition and support customers to maintain their tenancy
- Manage a caseload, using data and insight to provide tailored support and improve outcomes
- Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners
- Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures
- Use systems and digital tools to manage cases, communications and records effectively
- Work closely with partner agencies and represent the organisation at meetings to support customers
- Ensure services are delivered in line with standards, legislation and safeguarding requirements
What You'll Need:
- Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principles
- Knowledge of housing legislation and welfare reform
- Strong analytical skills, with the ability to interpret data and produce reports
- Effective communication, problem-solving and influencing skills
- Ability to manage systems, priorities and performance targets
- Confident using Microsoft Office (including Teams)
- Full UK driving licence and access to a vehicle
What You'll Get:
- 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Priority Support Officer in Halton employer: Halton Housing
Halton Housing is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact in the community. With a supportive work culture, flexible working options, and a commitment to employee growth through training opportunities, we empower our team to thrive in their roles. Located in Widnes, our organisation offers competitive benefits, including generous holiday entitlement and a health and wellbeing cash plan, ensuring that our employees feel valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land Priority Support Officer in Halton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Halton Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Halton Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Halton Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Halton Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Priority Support Officer in Halton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Halton Housing:Before hitting send, make sure to tailor your application specifically to Halton Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Halton Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
