Welfare Benefit & Money Advice Officer in Farnworth

Welfare Benefit & Money Advice Officer

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Widnes

£40,246 (Pro rata £24,148)

Part Time, 3 days per week (22.2 hours total)

Duration: Permanent

Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.

What Youll Do:

• Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
• Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
• Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
• Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
• Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
• Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.

What Youll Need:

• Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
• Experience managing casework and maintaining accurate records using case management systems.
• Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes. xgikmsk
• Strong problem-solving, communication and stakeholder management skills.