Customer Research & Insight Assistant (Part Time)

Customer Research & Insight Assistant (Part Time)

Location: Waterfront Point

The Vacancy

Here at Halton Housing, we are looking for a proactive and enthusiastic Customer Research & Insight Assistant to work across our organisation.

Hours: 20 hours per week
Location: Hybrid working
Working Pattern: To be discussed at interview stage, with flexibility to work occasionally in the evening.

What You’ll Do:

• Carry out satisfaction surveys and research, obtaining additional information or providing feedback.
• Manage customer enquiries following contact and action requests.
• Handle all customer contact in a professional, positive, helpful, and responsive manner.
• Provide customers with appropriate advice and information, and initiate action on their behalf.
• Ensure that customer enquiries that cannot be resolved at the initial point of contact are passed to the appropriate person with all relevant information.

What You’ll Need:

• Experience dealing with complex customer enquiries, preferably in a similar role, with evidence of decision-making and innovative thinking.
• Excellent customer service skills, with the ability to handle difficult conversations.
• Strong communication skills, with the ability to respond and give feedback to internal/external customers, managers, and colleagues.
• Ability to follow defined processes and procedures accurately and consistently.
• An understanding of Data Protection principles and practices.
• Practical experience using Microsoft Office, including Microsoft Teams.

What You’ll Get:

• Opportunity to buy or sell holidays.
• Electric Vehicle Salary Sacrifice Scheme.
• Flexible and hybrid working arrangements.
• Supported training and development opportunities.
• Health and Wellbeing Cash Plan.

If you want to work in a role that makes a real impact on improving people’s lives and believe you’d be a great fit, please apply today!

The Company

Halton Housing is an innovative housing provider with customers at the heart of everything we do. We are an award-winning housing association with over 7,000 homes across Runcorn and Widnes in Cheshire, expanding across the North West. We are known for our innovative approach and reputation as a landlord of choice in the borough and beyond.

Our team members share positive experiences, such as:

• Daz, Neighbourhood Allocations Manager: \”Halton Housing has been very supportive professionally and personally, feeling like family to me.\”
• Mark, Marketing & Communications Officer: \”The approach to flexible and agile working is unmatched. The office is vibrant, and we are always innovating for our customers.\”
• Ria, Graduate Development Project Manager: \”From recruitment to completing my graduate scheme early, I felt valued and respected at Halton Housing. It’s a place I enjoy working at and am proud to tell others about.\”

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