Halton Direct Link's One Stop Shop, within the ICT and Support Services department of Halton Borough Council, is recruiting an officer to help run the face-to-face shop. The work spans admin, reception and customer service, supporting the shop's day-to-day running across a variety of tasks. It suits someone with face-to-face or telephone customer experience who can work as part of a team on a 37-hour week. Strong keyboard skills and computer literacy, including Microsoft Office, are needed.
What the job involves
- Supporting the day-to-day running of the One Stop Shop
- Admin duties
- Reception duties
- Customer service across a variety of tasks
Experience
- Dealing with customers face to face or by telephone
Skills & knowledge
- Excellent customer service skills
- Quickly recognising and meeting customer needs
- Excellent keyboard skills
- Computer literacy
- Understanding of Microsoft Office tools
Nice to have
- Experience delivering one or more council services
- Experience working in a team environment
What’s offered
- Annual leave starting at 34 days including bank holidays, rising with long service
- Option to buy four extra unpaid days for the Christmas closedown
- Local Government Pension Scheme with generous employer contributions
- Life cover at three times salary
- Investment in personal development
- Free car parking at Halton Borough Council sites
- Discounted shopping, car leasing and gym memberships
- Wellbeing hub and Employee Assistance Programme
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One Stop Shop Officer in Willenhall employer: Halton Borough Council
Halton Borough Council is an exceptional employer that offers a unique opportunity to lead transformative SEND reforms in a supportive and collaborative environment. With a focus on meaningful impact, employees can expect a culture of partnership working, professional growth, and the chance to see the direct results of their efforts in improving outcomes for children and families. Located in the heart of Cheshire, Halton provides a dynamic setting where your expertise will be valued and your contributions will make a real difference.
