A permanent administration officer post in Halton Borough Council's Children's Social Care service, supporting the Family Hubs that serve local families. The role centres on front-line reception work, including greeting families and visiting professionals, booking appointments, rooms and meetings, and handling purchase orders, invoices and petty cash. It is a 20-hour post across Wednesday afternoon and Thursday and Friday days, and it needs GCSE Maths and English and IT skills.
What the job involves
- Be the first point of contact for parents, children, carers and visiting professionals, keeping a warm and inclusive environment
- Co-ordinate and schedule appointments, room bookings, training courses and multi-agency meetings
- Process purchase orders, handle invoice receipts, manage petty cash and reconcile credit or account statements
- Monitor building maintenance, report hazards and help ensure premises meet health, safety and security standards
- Support the smooth and effective running of the Hubs through high-quality administrative support and consistent processes
What’s required
Qualifications
- GCSE Maths and English
Skills & knowledge
- Experience using IT systems, including all Microsoft packages
Nice to have
- Experience working in a busy reception setting
- Experience supporting local families
- Excellent customer service skills
- Excellent communication skills
What’s offered
- Annual leave from 34 days including bank holidays, increasing with long service
- Option to buy four additional unpaid days for the Annual Christmas Closedown
- Membership of the defined benefit Local Government Pension Scheme with generous employer contributions
- Life cover of three times salary via the Local Government Pension Scheme
- Investment in personal development
- Free car parking at HBC sites
- Employee benefits platform with discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme
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Family Hub Administrator in Willenhall employer: Halton Borough Council
Halton Borough Council is an exceptional employer that offers a unique opportunity to lead transformative SEND reforms in a supportive and collaborative environment. With a focus on meaningful impact, employees can expect a culture of partnership working, professional growth, and the chance to see the direct results of their efforts in improving outcomes for children and families. Located in the heart of Cheshire, Halton provides a dynamic setting where your expertise will be valued and your contributions will make a real difference.
