At a Glance
- Tasks: Ensure top-notch customer service by processing orders and managing delivery expectations.
- Company: Join a dynamic team in a supportive Harwich office environment.
- Benefits: Enjoy 25 days holiday, healthcare, and a competitive salary.
- Other info: Flexible work environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23400 - 28600 £ per year.
A vacancy has arisen for a Customer Service Coordinator based in our Harwich office. This position is a fixed term contract for the period 12 months.
The key purpose of this role is to ensure that external and internal customers get the very best service that can be provided within commercial confines.
This will involve processing all customer orders in accordance with Company procedures and agreed service standards, maintaining close relationships with customers, sales, production and logistics providers to ensure supply in accordance with agreed service levels and managing any issues related to order delivery in consultation with the Customer Service Team Leader and the relevant commercial contacts.
Responsibilities
- Accurately input daily all customer orders into the computerised order processing system and deal with all types of orders, both domestic, European and export.
- Manage customer expectations on order delivery, maintaining regular communication with the customer in relation to all supply chain issues effecting order delivery.
- Facilitate all relevant documentation to ensure orders are supplied at no risk to the HCS business.
- Process customer complaint/ service failures, ensuring feedback loop to the initiating customer is complete, in accordance with Company procedures and agreed service levels.
- Co-ordinate with all plants, alternate storage locations & logistics providers to ensure all orders are delivered on time and complete.
- Maintain customer database in relation to order processing, ensuring all relevant information is accurate and updated to ensure smooth delivery of all orders.
- Ensure that all customer notes and customer HMRC approval details are accurately maintained and kept up to date on a continuous basis.
- Cross check of internal paperwork ensuring documentation is correct
Support the team with booking in hauliers, liaising with hauliers by telephone or email and raise relevant paperwork working closely with the operational team. - Work flexibly and undertake other duties as required by the Customer Service Manager.
- To comply with all Company policies and procedures including those concerning health and safety.
- Provide cover to other CSRs in other business lines when required.
Qualifications and Experience
- Customer service / logistics experience and a high level of competence in OTC (Order to Cash) in SAP.
- Experience in exports is an advantage.
- The post holder will have excellent customer service skills, recognising both internal and external customer needs and will do their best to fulfil these, bearing in mind commercial constraints.
- Good communication and problem solving skills are essential together with an understanding of commercial priorities and the need to keep customers informed.
- Good team player, always willing to help colleagues.
- Ability to learn quickly and use initiative.
- Quick learner and flexible in approach to work.
- ‘A’ level education as a minimum.
- A second language would be a definite advantage.
Benefits
The position is full time 35 hours per week. We offer a competitive salary and benefits package to support this.
- 25 days holiday plus bank holiday increasing to 27 days with service
- Life assurance
- Company pension
- Healthcare Scheme
- Bike to Work / Electric Car scheme
- Volunteering days
Customer Service Coordinator FTC employer: Haltermann Carless UK Limited
Join our dynamic team as a Design Engineer in Harwich, where innovation meets collaboration. We pride ourselves on fostering a supportive work culture that prioritises employee growth through continuous learning and development opportunities. With a competitive salary, generous holiday allowance, and unique benefits like a Bike to Work scheme and volunteering days, we are committed to ensuring our employees thrive both professionally and personally.
Contact Details:
Haltermann Carless UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Haltermann Carless UK Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Haltermann Carless UK Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Haltermann Carless UK Limited.
How to prepare for a job interview at Haltermann Carless UK Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Haltermann Carless UK Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Haltermann Carless UK Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
