At a Glance
- Tasks: Drive customer success and engagement for major accounts, ensuring they maximise our innovative solutions.
- Company: Join HALOS, a cutting-edge scaleup in body camera technology and cloud software.
- Benefits: Enjoy flexible remote work, competitive salary, and a culture of collaboration and innovation.
- Other info: Be part of a dynamic team that values openness and creativity.
- Why this job: Make a real impact on safety and security while working with top-tier clients.
- Qualifications: Proven experience in customer success management and a passion for technology.
The predicted salary is between 60000 - 75000 £ per year.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk.
What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.
HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast-food (QSR) chain. This role is explicitly adoption- and outcomes-focused and commercially accountable.
The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end-user utilisation, consistent behavioural adoption, evidence-based value, renewal retention, and thoughtful.
Remote Customer Success Manager Strategic Accounts (UK) in Liverpool employer: HALOS Body Cams
At HALOS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on impactful projects with leading names in security and law enforcement. Located remotely in the UK, we provide a flexible work environment that values transparency and teamwork, making HALOS a rewarding place for those looking to make a meaningful difference in the industry.
