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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot software issues for clients.
- Company: Join Halo Service Solutions, a leader in modern IT service management.
- Benefits: Gain hands-on experience, mentorship, and potential career progression.
- Why this job: Kickstart your tech career with real-world experience and growth opportunities.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Work in a dynamic team environment, Monday to Friday, 9am to 6pm.
The predicted salary is between 1039 - 1186 £ per month.
Company Overview
Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows and automation.
Responsibilities
- After the apprenticeship, career progression can include positions in our consultancy teams, sales teams, development, and partners.
- Responding to support requests from clients and users.
- Troubleshooting software issues remotely or on-site.
- Providing first-line support via phone, email, and video call.
- Documenting issues, solutions and technical procedures.
- Working with other team members to resolve more complex issues.
Monday - Friday, 9.00am - 6.00pm.
IT Service Desk Apprenticeship: Launch Your Tech Career in Ipswich employer: Halo
Contact Detail:
Halo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprenticeship: Launch Your Tech Career in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Halo Service Solutions. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend doing mock interviews with friends or family to build your confidence and get comfortable talking about your skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to troubleshoot effectively, which is key for the IT Service Desk role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Halo Service Solutions.
We think you need these skills to ace IT Service Desk Apprenticeship: Launch Your Tech Career in Ipswich
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology! Share any relevant experiences or projects that highlight your interest in IT and how you’ve engaged with tech in your life.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description and relate your skills to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to understand your qualifications and why you’d be a great fit for the apprenticeship.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Halo
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge before the interview. Familiarise yourself with common software issues and troubleshooting techniques, as you'll likely be asked to demonstrate your understanding of first-line support.
✨Showcase Your Communication Skills
Since you'll be providing support via phone, email, and video call, practice explaining technical concepts in simple terms. During the interview, highlight any previous experience where you've successfully communicated with clients or team members.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Think about how you would handle a frustrated client or a complex technical issue. Practising these scenarios can help you respond confidently during the interview.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked effectively in teams before. Share examples of how you've contributed to resolving issues alongside colleagues, as this will show you're a great fit for their team-oriented culture.
