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For Companies At a Glance
- Tasks: Support clients and troubleshoot software issues while collaborating with a dynamic team.
- Company: Join Halo Service Solutions, a leader in modern IT service management software.
- Benefits: Gain valuable experience, career progression opportunities, and a supportive work environment.
- Why this job: Kickstart your career in tech with hands-on experience and real-world impact.
- Qualifications: A passion for technology and strong communication skills are essential.
- Other info: Enjoy a Monday to Friday schedule with a focus on professional growth.
The predicted salary is between 800 - 1400 £ per month.
Company Overview
Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows and automation.
Responsibilities
- After the apprenticeship, career progression can include positions in our consultancy teams, sales teams, development, and partners.
- Responding to support requests from clients and users.
- Troubleshooting software issues remotely or on-site.
- Providing first-line support via phone, email, and video call.
- Documenting issues, solutions and technical procedures.
- Working with other team members to resolve more complex issues.
Monday - Friday, 9.00am - 6.00pm.
Halo - Project Management Degree Apprenticeship (Level 6) in Ipswich employer: Halo
Contact Detail:
Halo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Halo - Project Management Degree Apprenticeship (Level 6) in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees at Halo Service Solutions on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Halo's products and services. Knowing their ITSM and PSA software inside out will show your genuine interest and help you stand out.
✨Tip Number 3
Practice common interview questions, especially those related to project management and customer support. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Halo. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Halo - Project Management Degree Apprenticeship (Level 6) in Ipswich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about the Project Management Degree Apprenticeship and how it fits into your career goals.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially in ITSM, PSA, and customer support roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your key achievements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Halo
✨Know Your Stuff
Make sure you understand the basics of IT service management and project management. Brush up on key concepts and be ready to discuss how they relate to the role. This shows you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Since the role involves troubleshooting software issues, think of examples from your past experiences where you've successfully resolved problems. Be ready to explain your thought process and how you approached each situation.
✨Practice Communication
As you'll be providing support via phone, email, and video calls, practice clear and concise communication. You might even want to do a mock interview with a friend to get comfortable explaining technical issues in simple terms.
✨Ask Insightful Questions
Prepare some thoughtful questions about Halo Service Solutions and their approach to customer relationships and team productivity. This not only shows your interest but also helps you gauge if the company is the right fit for you.
