At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and manage ticketing requests.
- Company: Join a dynamic team in Barnsley with a focus on IT solutions.
- Benefits: Enjoy 30 days holiday, on-site canteen, and discounts on furniture.
- Other info: Perfect for recent graduates or those with hands-on IT experience.
- Why this job: Kickstart your IT career and make a real difference in tech support.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 22000 - 28000 £ per year.
IT Helpdesk Jobs in South Yorkshire - 1st Line IT Helpdesk Support Engineer - Barnsley - REF: P3367
- Location
- Barnsley
- Hours of work
- Early Shift: 7:00 am – 3:30 pm Mon‑Thu; 7:00 am – 2:30 pm Friday
- Mid Shift: 8:30 am – 5:00 pm Mon‑Thu; 4:00 pm finish Friday
- Late Shift: 9:30 am – 6:00 pm Mon‑Thu; 5:00 pm finish Friday
- Overview
The role entails the logging and diagnosis of IT-related issues from internal staff which can be resolved or escalated to the appropriate team.
Issues are received in ticket format or direct calls.
This role is suitable for a recent graduate or someone with some hands‑on experience in an IT Help Desk support role.
Responsibilities
- Handle support requests via phone or ticketing system
- Log, categorize and prioritize tickets accurately and according to urgency
- Ensure tickets are responded to in a timely manner
- Escalate complex problems to the relevant team where required
- Maintain an accurate record of issues and resolutions
- Communicate effectively with the end user at each stage of the ticket
- Setup and configuration of new mobile phones and handheld devices
- Troubleshoot issues with hardware such as printers
- Provide support for widely used software such as Microsoft Office and other standard applications
- Provide support for in‑house applications and systems across the business
- Contribute to and update knowledge base documentation for common issues and fixes
Requirements
- Excellent written and verbal communication skills with the ability to work both independently and as part of a team
- Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
- IT literate with the ability to learn in‑house systems
- Capacity to explain technical details clearly to non‑technical users without using jargon
- Analytical, research and problem‑solving skills
- Ability to prioritize tasks and manage workload effectively, maintaining accuracy under pressure
- Excellent telephone manner
- Computer literate
- Capable of working under pressure to meet strict deadlines
- Excellent organizational, written and numerical skills
- Good timekeeping and workload management
Benefits
- 30 days holiday per year (including 8 statutory days), increasing to 33 days after 6 years of employment
- On‑site canteen area and kitchen facilities
- Discounts on furniture
- #J-18808-Ljbffr
It Helpdesk Jobs In South Yorkshire - 1St Line It Helpdesk Support Engineer - Barnsley - Ref: P3367 employer: Halo Personnel Ltd
As a GRC Cyber Security Consultant, you will thrive in a supportive and collaborative team environment that values your expertise and encourages professional growth. With flexible working arrangements and a focus on delivering exceptional client experiences, this role offers the chance to work with diverse clients across various industries while enjoying a comprehensive benefits package, including health insurance and a generous holiday allowance. Join a rapidly expanding company where your contributions are recognised and rewarded, making it an excellent employer for those seeking meaningful and impactful work.
