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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage ticketing requests.
- Company: Established furniture manufacturer with a strong market presence and growth.
- Benefits: 30 days holiday, on-site canteen, and discounts on furniture.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Great opportunity for recent graduates or those with hands-on IT experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: Barnsley
Description: 1st Line IT Help Desk Support Engineer Barnsley
Hours of work:
- Early Shift: 7:00 am until 3:30 pm Monday to Thursday, 7:00 am until 2:30 pm on Friday
- Mid Shift: 8:30 am to 5:00 pm Monday to Thursday, 4:00 pm finish on Friday
- Late shift: 9:30 am to 6:00 pm, 5:00 pm finish on Friday
Overview of 1st Line IT Help Desk Support Engineer: The role entails the logging and diagnosis of IT related issues from internal staff which can either be resolved or escalated to the appropriate team, these will be received in ticket format or direct calls. This role would suit a recent Graduate or someone who already has some hands-on experience in an IT Help Desk support role.
1st Line IT Help Desk Support Engineer Responsibilities:
- Handle support requests via phone or ticketing system
- Log, categorise and prioritise tickets accurately and according to urgency
- Ensure that tickets are responded to in a timely manner
- Escalate complex problems to the relevant team where required
- Maintain an accurate record of issues and resolutions
- Communicate effectively with the end user at each stage of the ticket
- Setup and configuration of new mobile phones and handheld devices
- Troubleshooting issues with hardware i.e. printers
- Provide support for widely used software such as Microsoft Office and other standard applications
- Provide support for in-house applications and systems across the business
- Contribute to and update knowledge base documentation for common issues and fixes
Applicants for the 1st Line IT Help Desk Support Engineer MUST:
- Have excellent written and verbal communication skills with the ability to work both independently and part of a team
- Have strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external.
- Be IT literate with the ability to learn in-house systems.
- Be able to explain technical details clearly to non-technical users without using jargon
- Possess analysis, research and problem-solving skills
- Have the ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure
- Have an excellent telephone manner
- Be computer literate
- Capable of working under pressure to meet strict deadlines
- Have excellent organisational, written and numerical skills
- A good timekeeper who can manage your workload effectively
Additional Info:
- 30 days holiday per year, including 8 statutory days, increasing to 33 days after 6 years of employment
- On-site canteen area and kitchen facilities
- Discounts on furniture
Company Overview: Our client is a privately owned manufacturer of fitted kitchen, bedroom and bathroom furniture; the organisation has been in operation for over 50 years and has experienced growth year on year. They operate nationally and have around 50% share of the private housing market and work with Housebuilders such as Barratt and Taylor Wimpey and they also supply to one in every three kitchens to the social housing market.
IT Helpdesk Jobs in South Yorkshire - 1st Line IT Helpdesk Support Engineer - Barnsley - REF: P3367 employer: Halo Personnel Ltd
Contact Detail:
Halo Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Jobs in South Yorkshire - 1st Line IT Helpdesk Support Engineer - Barnsley - REF: P3367
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who might be in the IT field. They could have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Don’t forget to prepare questions to ask the interviewer; it shows we’re genuinely interested in the role.
✨Tip Number 3
Stay organised! Keep track of the jobs we apply for, including deadlines and follow-up dates. This way, we can ensure we don’t miss any opportunities and can follow up appropriately.
✨Tip Number 4
Apply through our website! It’s the best way to get your application seen by the right people. Plus, we can provide tailored support throughout the process to help us land that IT Helpdesk role.
We think you need these skills to ace IT Helpdesk Jobs in South Yorkshire - 1st Line IT Helpdesk Support Engineer - Barnsley - REF: P3367
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Helpdesk Support Engineer role. Highlight any relevant experience, especially in customer service and IT support, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your problem-solving skills and how you can handle technical issues with ease.
Show Off Your IT Skills: Be sure to list all the IT skills you possess, especially those related to troubleshooting and software support. If you’ve worked with Microsoft Office or similar applications, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best support from us throughout!
How to prepare for a job interview at Halo Personnel Ltd
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common software like Microsoft Office and troubleshooting hardware issues. Being able to explain technical details clearly to non-technical users will show that you can communicate effectively.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice explaining complex IT concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential questions.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging and categorising support requests. If you can demonstrate familiarity with these systems during the interview, it’ll give you an edge over other candidates.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Highlight your analytical skills and how you prioritised tasks under pressure, as this is crucial for the role.