At a Glance
- Tasks: Lead a team to ensure a safe and welcoming environment for customers.
- Company: Join Halo Leisure, a charity dedicated to community health and wellbeing.
- Benefits: Enjoy free access to facilities, family discounts, and career progression opportunities.
- Other info: Receive ongoing training and the chance to achieve a funded Level 3 qualification.
- Why this job: Make a real impact in your community while developing your management skills.
- Qualifications: Previous management experience and basic IT skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Mid Glamorgan
Salary: Competitive
Job Type: Permanent, Part time | Salary Listing: £14.18 per hour
Rota: 1 in 2 weekend working, Working Wednesday am, Thursday am and Friday pm every week.
As a Duty Manager, you are proactive, approachable, calm, and decisive. What’s important to you is the potential to grow, the impact you can have on people's lives, and the opportunity to support others and develop your team. You are proactive, and don’t sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated and have difficult conversations when needed.
You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them. At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools and sports facilities.
As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open and busy. You will be key in making sure the centre meets its objectives, and be a caring role model who listens to the concerns of their team.
Key Requirements:- 3 months Previous management/supervisory experience either in a leisure or a service based setting
- Confidence to use basic IT software - Google Docs/Sheets or equivalent
- Centres with a pool - the National Pool Lifeguard Qualification or ability to achieve this with Halo's support.
Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation. You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.
Benefits and Perks:- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
- Family discounts
- Training and Development and career progression opportunities
- 28 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
- Cycle to work scheme
Next Step: Following your application you will receive an email outlining the next steps.
Customer Service Manager in Maesteg employer: Halo Leisure
At Halo Leisure, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. As a Duty Manager at our Maesteg Sports Centre, you will not only enjoy a competitive salary and fixed rota for work-life balance but also benefit from extensive training and development opportunities that empower you to grow within the organisation. Join us in making a positive impact on the health and wellbeing of our local community while enjoying perks like free access to our facilities and a strong commitment to employee recognition and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Maesteg
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and customer service sectors. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service. Think about how you can showcase your proactive approach and ability to handle pressure. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for community health and wellbeing during interviews. Talk about how you can contribute to Halo Leisure's mission. This will not only demonstrate your fit for the role but also your commitment to making a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Halo Leisure right there. Let’s get you that Customer Service Manager position!
We think you need these skills to ace Customer Service Manager in Maesteg
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Duty Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your previous roles; explain how your skills, like being proactive and calm under pressure, make you a great fit for our team. We want to see how you can contribute to creating healthier communities!
Be Personable:Remember, we’re looking for someone who is approachable and caring. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Halo Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key requirements listed in the job description, such as management experience and IT skills. This will help you tailor your answers to show how your background aligns with what they’re looking for.
✨Showcase Your Proactive Nature
Since the role requires a proactive approach, prepare examples from your past experiences where you took initiative or solved problems before they escalated. Highlighting these moments will demonstrate that you can handle the pressures of the job and keep the team motivated.
✨Emphasise Team Development
The company values the growth of its employees, so be ready to discuss how you’ve supported team development in previous roles. Share specific instances where you’ve mentored or trained others, showing that you care about the wellbeing and progression of your team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges a Duty Manager might encounter, like handling difficult conversations or emergencies. Practising your responses will help you stay calm and articulate during the actual interview.
