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- Tasks: Welcome customers, provide advice, and help them enjoy leisure activities.
- Company: Join Halo Leisure, dedicated to creating healthier communities.
- Benefits: Free access to facilities, training opportunities, and competitive pay.
- Other info: Enjoy a supportive team environment with great career progression.
- Why this job: Make a positive impact while helping others stay active and healthy.
- Qualifications: Customer service experience preferred, but training is available for the right candidate.
The predicted salary is between 12 - 16 £ per hour.
Location: Mid Glamorgan
Salary: £12.21 per hour
As a Front of House, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.
As our next Front of House, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.
The Key Requirements:
- Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.
Here at Halo Leisure, our mission is "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.
With us, you’ll be given the freedom to demonstrate your friendly and approachable nature. Working with a team of fellow front of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.
The Benefits and Perks:
- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
- Family discounts
- Training and Development and career progression opportunities
- 25 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
- Cycle to work scheme
The Next Step:
Following your application you will receive an email outlining the next steps.
Customer Service Assistant in Maesteg employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Maesteg
✨Tip Number 1
Get to know the company! Research Halo Leisure and their mission to create healthier communities. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Assistant in Maesteg
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable nature in your words.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. If you've worked in customer service before, share those stories! We love seeing how you can fit into our team.
Keep It Clear and Concise: While we appreciate a good story, keep your application straightforward. Use clear language and get to the point quickly. We’re looking for efficiency, just like you’ll be providing to our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Halo Leisure
✨Know the Company
Before your interview, take some time to research Halo Leisure. Understand their mission of creating healthier communities and think about how you can contribute to that goal as a Customer Service Assistant.
✨Showcase Your People Skills
As a Front of House, being friendly and approachable is key. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. This will demonstrate your ability to connect with people.
✨Prepare for Common Questions
Think about questions like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your answers will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or what a typical day looks like for a Customer Service Assistant. This shows your interest in the role and the company.