At a Glance
- Tasks: Lead a team to ensure a safe and welcoming fitness environment for all.
- Company: Join Halo Leisure, a charity dedicated to community health and wellbeing.
- Benefits: Enjoy free access to facilities, family discounts, and career progression opportunities.
- Other info: Receive ongoing training and a funded Level 3 Duty Manager qualification.
- Why this job: Make a real impact on people's lives while developing your management skills.
- Qualifications: Previous management experience and basic IT skills required.
The predicted salary is between 14.18 - 14.18 £ per hour.
Location: Tondu
Job Type: Permanent, Full time
Salary Listing: £14.18 per hour
As a Duty Manager, you are proactive, approachable, calm, and decisive. What’s important to you is the potential to grow, the impact you can have on people's lives, and the opportunity to support others and develop your team. You are proactive, and don’t sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated and have difficult conversations when needed. You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them.
At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools and sports facilities.
As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open and busy. You will be key in making sure the centre meets its objectives, and be a caring role model who listens to the concerns of their team.
The Key Requirements:
- 3 months Previous management/supervisory experience either in a leisure or a service based setting
- Confidence to use basic IT software - Google Docs/Sheets or equivalent
- Centres with a pool - the National Pool Lifeguard Qualification or ability to achieve this with Halo's support.
Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation. You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.
The Benefits and Perks:
- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
- Family discounts
- Training and Development and career progression opportunities
- 28 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
- Cycle to work scheme
Customer Service Manager - Fitness employer: Halo Leisure
Halo Leisure in Torfaen is an exceptional employer that prioritises employee well-being and professional growth. With flexible hours, free access to facilities, and comprehensive training opportunities, we foster a supportive work culture that empowers our Group Exercise Instructors to thrive and make a meaningful impact in the community. Join us for a rewarding career where your passion for fitness can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Fitness
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Halo Leisure.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Halo Leisure is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Halo Leisure, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Customer Service Manager - Fitness
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Halo Leisure
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Halo Leisure.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Halo Leisure.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Halo Leisure's Clientele
Since it's a full-time gig, understanding the specific clientele Halo Leisure caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
