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- Tasks: Lead a team, ensure smooth operations, and support community health initiatives.
- Company: Join Halo Leisure, a charity dedicated to enhancing community wellbeing through accessible facilities.
- Benefits: Enjoy free access to gyms, training opportunities, 28 days leave, and family discounts.
- Why this job: Make a positive impact while developing your management skills in a supportive environment.
- Qualifications: 3 months of management experience and basic IT skills required; lifeguard qualification is a plus.
- Other info: Opportunities for career progression and a funded Level 3 Duty Manager qualification available.
The predicted salary is between 23400 - 39000 £ per year.
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Customer Service Manager
Reference: JAN20261375
Expiry date: 17:00, Sun, 8th Feb 2026
Location: Mid Glamorgan
Salary: Competitive
Benefits: Please see the job description for all benefits
Job Title: Duty Manager | Location:Pencoed Swimming PoolJob Type: Permanent, Full time | Salary Listing: £13.50 per hour
Rota: To be confirmed
As a Duty Manager, you are proactive, approachable, calm, and decisive. What’s important to you is the potential to grow, the impact you can have on people\’s lives, and the opportunity to support others and develop your team.
You are proactive, and don’t sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated and have difficult conversations when needed. You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them.
At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools and sports facilities.
As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open and busy. You will be key in making sure the centre meets its objectives, and be a caring role model who listens to the concerns of their team.
The Key Requirements…
3 months Previous management/supervisory experience either in a leisure or a service based setting
Confidence to use basic IT software – Google Docs/Sheets or equivalent
- Centres with a pool – the National Pool Lifeguard Qualification or ability to achieve this with Halo\’s support.
Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation.
You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.
The Benefits and Perks…
Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
Family discounts
Training and Development and career progression opportunities
28 days of annual leave plus bank holidays
Health Cash Plan
Enhanced maternity and paternity pay
Enhanced absence pay
Additional employer contributions to your pension scheme
Long service, Baby gifts and other reward schemes
The chance to be nominated to receive one of our annual staff awards
Cycle to work scheme
The Next Step…
Following your application you will receive an email outlining the next steps
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Customer Service Manager employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Halo Leisure's mission and values. Understanding how they contribute to community health and wellbeing will help you align your answers during interviews, showcasing your passion for the role.
✨Tip Number 2
Highlight your management experience in leisure or service settings. Be ready to discuss specific examples of how you've motivated teams, handled difficult conversations, and ensured smooth operations under pressure.
✨Tip Number 3
Prepare to demonstrate your IT skills, especially with Google Docs/Sheets. You might be asked to showcase your ability to manage schedules or reports, so having a few examples ready can set you apart.
✨Tip Number 4
Research the National Pool Lifeguard Qualification if the centre has a pool. Even if you don't have it yet, showing your willingness to achieve this qualification with their support can demonstrate your commitment to the role.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your management or supervisory experience in leisure or service-based settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your proactive and decisive nature.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight specific examples of how you have motivated teams, handled difficult conversations, and contributed to a positive work environment in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Halo Leisure
✨Show Your Proactive Nature
As a Customer Service Manager, being proactive is key. Prepare examples of how you've anticipated issues in the past and taken initiative to resolve them before they escalated.
✨Demonstrate Team Motivation Skills
Highlight your experience in motivating teams during challenging times. Share specific instances where your leadership made a positive impact on team morale and performance.
✨Prepare for Difficult Conversations
Expect questions about handling difficult conversations with both customers and team members. Think of scenarios where you successfully navigated these discussions and what strategies you used.
✨Familiarise Yourself with IT Tools
Since confidence in using basic IT software is required, brush up on Google Docs and Sheets. Be ready to discuss how you've used these tools in previous roles to enhance efficiency.
