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For Companies At a Glance
- Tasks: Welcome customers, provide advice, sell memberships, and prepare drinks and snacks.
- Company: Join Halo Leisure, dedicated to creating healthier communities.
- Benefits: Free access to facilities, family discounts, and career progression opportunities.
- Why this job: Make a positive impact while helping others stay active and healthy.
- Qualifications: Customer service experience preferred, but training is available for the right candidate.
- Other info: Enjoy a friendly team environment with structured support and training.
The predicted salary is between 12 - 16 £ per hour.
Overview
Position: Front of house / Barista – Location: Bridgend Life Centre. Job Type: Permanent part time | Salary: £12.21 per hour. Rota: 27.5 hours per week.
As a Front of house/ Barista, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active. You’ll be efficient and instrumental in providing advice and guidance on activities on offer. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.
Working with a team of fellow front of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.
Key Requirements
- Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.
Responsibilities
- Welcome customers to the centre and provide advice and guidance on activities.
- Sell memberships and take bookings for centre activities.
- Prepare hot drinks, serve cakes and light snacks, and maintain cleanliness.
- Assist customers to be active and participate in leisure activities.
- Follow the centre’s training and induction programme to deliver high-quality service.
About Halo Leisure
Here at Halo Leisure, our mission is to "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships. With us, you’ll be given the freedom to demonstrate your friendly and approachable nature.
Benefits and Perks
- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more)
- Family discounts
- Training and Development and career progression opportunities
- 25 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
Next Steps
Following your application you will receive an email outlining the next steps.
Customer Service Assistant - Reception employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Reception
✨Tip Number 1
Get to know the company! Research Halo Leisure and their mission to create healthier communities. This will help you connect with their values during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to resolve a customer's issue or provide guidance on activities. Role-playing these situations can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look friendly and approachable. A smart-casual outfit can help you fit right in with the welcoming vibe of the centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Reception
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant - Reception. Highlight any relevant experience you have in customer service or similar roles, and mention how you can contribute to creating healthier communities with us at Halo Leisure.
Show Your Passion: Express your enthusiasm for helping others stay active and engaged. Share any personal experiences that demonstrate your commitment to customer service and community involvement. We love seeing candidates who are genuinely excited about the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits right there!
How to prepare for a job interview at Halo Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant - Reception. Familiarise yourself with the job description and think about how your skills align with welcoming customers, providing advice, and selling memberships.
✨Show Off Your People Skills
This role is all about being friendly and approachable. During the interview, share examples of how you've successfully interacted with customers in the past. Highlight your ability to listen, resolve issues, and create a positive experience for others.
✨Demonstrate Your Passion for Health and Leisure
Halo Leisure is focused on creating healthier communities, so express your enthusiasm for promoting active lifestyles. Talk about any personal experiences or interests in fitness and leisure activities that can help you connect with the mission of the organisation.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training opportunities, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
