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- Tasks: Engage with customers, provide advice, and serve delicious drinks and snacks.
- Company: Join Halo Leisure, dedicated to creating healthier communities through accessible leisure facilities.
- Benefits: Enjoy free access to gyms, training opportunities, and generous leave policies.
- Why this job: Be part of a friendly team, help others stay active, and grow your skills.
- Qualifications: Customer service experience is a plus, but training is available for the right candidate.
- Other info: Flexible shifts and a supportive environment await you!
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Reference: FEB20265179
Expiry date: 17:00, Mon, 23rd Mar 2026
Location: Hereford
Benefits: Please see the job description for all benefits
Job Title Front of house / Barista | Location:Hereford
Job Type Permanent part time | Salary Listing: ÂŁ12.21 per hour
As a Front of house/ Barista, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.
As our next Front of House/Barista, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.
The Key Requirements…
Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate
Here at Halo Leisure, our mission is \”Create Healthier Communities.\” We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.
With us, you’ll be given the freedom to demonstrate your friendly and approachable nature.
Working with a team of fellow front of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.
The Benefits and Perks…
- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
- Family discounts
- Training and Development and career progression opportunities
- 25 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
- Cycle to work scheme
The Next Step…
Following your application you will receive an email outlining the next steps
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Customer Service Assistant - FOH employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - FOH
✨Tip Number 1
Familiarise yourself with Halo Leisure's mission to 'Create Healthier Communities'. Understanding their values will help you align your responses during the interview and demonstrate your commitment to their goals.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will highlight your ability to be friendly, approachable, and efficient in resolving queries.
✨Tip Number 3
Research the activities and services offered at Hereford Leisure Centre. Being knowledgeable about what they provide will allow you to engage confidently with customers and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Halo Leisure if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Assistant - FOH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with customers, resolved queries, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and approachable nature. Mention specific examples of how you've helped customers in the past and express your enthusiasm for promoting leisure activities.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and teamwork. Use keywords from the job posting to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halo Leisure
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer as if they were a customer. This will demonstrate your natural ability to connect with people.
✨Highlight Relevant Experience
Even if you don't have direct experience in a customer-facing role, think about any past jobs or volunteer work where you've interacted with the public. Be ready to share specific examples of how you helped others or resolved issues, as this shows your capability in a similar environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to take action and resolve problems effectively.
✨Express Enthusiasm for the Role
Make it clear that you're excited about the opportunity to work at Halo Leisure. Research the company’s mission to 'Create Healthier Communities' and express how your values align with theirs. Showing genuine enthusiasm can set you apart from other candidates.