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- Tasks: As a Customer Service Assistant, you'll welcome customers and provide guidance on activities.
- Company: Join Halo Leisure, dedicated to creating healthier communities through accessible health and leisure facilities.
- Benefits: Enjoy free access to facilities, family discounts, and 25 days of annual leave plus bank holidays.
- Why this job: This role offers a friendly environment, training opportunities, and the chance to make a positive impact.
- Qualifications: Experience in customer service is ideal, but training is available for the right candidate.
- Other info: Regular working hours with opportunities for career progression through apprenticeships.
Location: Shropshire
Job Type: Permanent part time | Salary: £12.21 per hour
As a Front of House/Barista, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.
As our next Front of House/Barista, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.
The Key Requirements:
- Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.
Here at Halo Leisure, our mission is to "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.
With us, you’ll be given the freedom to demonstrate your friendly and approachable nature. Working with a team of fellow front of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.
The Benefits and Perks:
- Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
- Family discounts
- Training and Development and career progression opportunities
- 25 days of annual leave plus bank holidays
- Health Cash Plan
- Enhanced maternity and paternity pay
- Enhanced absence pay
- Additional employer contributions to your pension scheme
- Long service, Baby gifts and other reward schemes
- The chance to be nominated to receive one of our annual staff awards
- Cycle to work scheme
The Next Step:
Following your application you will receive an email outlining the next steps.
Customer Service Assistant employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Halo Leisure's mission to 'Create Healthier Communities'. Understanding their values will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's informal. Being able to share specific examples of how you've helped customers or resolved issues can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle common customer scenarios, such as dealing with complaints or providing advice on activities. This shows that you’re proactive and ready to engage with customers effectively.
✨Tip Number 4
Research the types of activities and services offered at the centre. Being knowledgeable about what you’ll be promoting can demonstrate your enthusiasm for the role and your commitment to helping customers enjoy their experience.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with customers, resolved queries, or provided support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and approachable nature. Mention specific examples of how you've helped customers in the past and express your enthusiasm for promoting leisure activities.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Use keywords from the job description to align your application with what Halo Leisure is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halo Leisure
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer as if they were a customer. This will demonstrate your natural ability to connect with people.
✨Highlight Relevant Experience
Even if you don't have direct experience in a customer-facing role, think about any past jobs or volunteer work where you've interacted with people. Be ready to share specific examples of how you helped others or resolved issues, showcasing your problem-solving skills.
✨Know the Company’s Mission
Familiarise yourself with Halo Leisure's mission to 'Create Healthier Communities'. Be prepared to discuss how you can contribute to this goal and why it resonates with you. This shows that you are not just looking for any job, but are genuinely interested in their values.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, training opportunities, or team dynamics. This demonstrates your enthusiasm for the position and helps you assess if it's the right fit for you.
