At a Glance
- Tasks: Manage customer journeys and ensure efficient vehicle collection and delivery.
- Company: Join Halo ARC, a leading UK accident repair group with a focus on quality service.
- Benefits: Enjoy competitive salary, bonuses, health perks, and 25 days holiday.
- Other info: Inclusive workplace with excellent career progression and team events.
- Why this job: Be part of a dynamic team creating the next generation of repair centres.
- Qualifications: Full UK Driving License; logistics experience is a plus but not essential.
Customer Journey Specialist
Salary: £31,707 per annum with an increase on completion of 4 month probation.
Bonus: Up to £3000 per annum
Hours: 8am – 5pm Monday to Friday and 1 in 2 Saturdays 8am – 12pm depending on business needs
Halo ARC Saffron Walden
Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are still growing.
Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages!
We are looking for a Customer Service Advisor to join our Accident Repair Centre in Saffron Walden. The position is a high-profile position within the business and your general job functions include controlling all elements of the site’s administration. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner. Providing an exceptional standard of customer service at all times.
Take at look at what you will be doing here!
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!
The role will include, but is not limited to:
- Inspecting vehicles and assessing damage; taking clear photos throughout.
- Administration duties, including liaising with customers.
- Logistical planning and transport planning.
- A clear, methodical and clean working area which is to be maintained at all times.
- Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
- Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
- Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
- Supply a positive & enthusiastic approach to your working day at all times.
- Collecting and delivering vehicles & observing all highway laws including speed restrictions when needed.
What are we looking for?
- Full UK Driving License.
- Experience in Logistics (not necessary but beneficial)
- Self-motivated, enthusiastic and organised with a keen eye for detail.
- Keen to support others and be a cooperative team player.
- Handle all jobs with due care and attention.
- Able to complete work from start to finish within the time frame given to a high standard.
Our Values
Be Proud – take pride in your work and celebrate your successes, big or small.
Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.
And most importantly, always be extraordinary.
Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance
- virtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together!)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.
To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk or call 01243 546185, we aim to respond to all enquiries within 24 hours.
Customer Service Advisor in Essex employer: Halo ARC
Halo ARC is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, comprehensive benefits including health insurance and generous holiday allowances, and a commitment to career progression, employees are empowered to thrive in a supportive environment. Located in Saffron Walden, the company fosters a sense of community and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halo ARC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halo ARC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halo ARC:Your cover letter is your chance to shine! Tell us why you want to work at Halo ARC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halo ARC!
How to prepare for a job interview at Halo ARC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
