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- Tasks: Collect and deliver vehicles while providing exceptional customer service.
- Company: Join Halo ARC, a leading accident repair group with a focus on quality and service.
- Benefits: Enjoy a competitive salary, bonuses, health benefits, and 25 days holiday.
- Why this job: Be part of a dynamic team in a brand new repair centre and make a real impact.
- Qualifications: Full UK driving licence and a keen eye for detail required.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Salary: £30,000 per annum with an increase on completion of 6 month probation.
Bonus: up to £3000 per annum
Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.
We are looking for a Customer Journey Specialist/Driver to join our BRAND NEW Accident Repair Centre in York. This will be our 38th site! The position is a high-profile position within the business and your general job functions include controlling all elements of the site’s administration. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner, providing an exceptional standard of customer service at all times.
Responsibilities:
- Collect and deliver vehicles while adhering to all highway laws, including speed limits and restrictions.
- Lightweight (Lorry) training will be required. Full training will be provided.
- Inspecting vehicles and assessing damage; taking clear photos throughout.
- Administration duties, including liaising with customers.
- Logistical planning and transport planning.
- A clear, methodical and clean working area which is to be maintained at all times.
- Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
- Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
- Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
- Supply a positive & enthusiastic approach to your working day at all times.
What are we looking for?
- Full UK Driving License.
- Self-motivated, enthusiastic and organised with a keen eye for detail.
- Keen to support others and be a cooperative team player.
- Handle all jobs with due care and attention.
- Able to complete work from start to finish within the time frame given to a high standard.
Our Values:
- Be Proud – take pride in your work and celebrate your successes, big or small.
- Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
- Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t. And most importantly, always be extraordinary.
Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
Benefits:
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance virtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together!)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.
To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk or call 01243 546185, we aim to respond to all enquiries within 24 hours.
Customer Service Advisor/Driver in Nether Poppleton employer: Halo Accident Repair Centre Ltd
Contact Detail:
Halo Accident Repair Centre Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/Driver in Nether Poppleton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halo ARC Hudson. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. Even if the job involves driving, showing up well-dressed can set a positive tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor/Driver in Nether Poppleton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Halo Accident Repair Centre Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Halo ARC Hudson. Understand their values, mission, and what makes them stand out in the accident repair industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Journey Specialist/Driver, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to communicate clearly and handle any issues with a positive attitude.
✨Demonstrate Your Organisational Skills
This role requires a keen eye for detail and strong organisational skills. Be ready to discuss how you manage your time and tasks efficiently. You might even want to bring a few examples of how you've successfully handled logistics or administrative duties in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
