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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with vehicle collection and delivery.
- Company: Join Halo ARC, a leading UK accident repair group with 36 centres and growing.
- Benefits: Enjoy competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on quality service and customer satisfaction.
- Qualifications: No specific qualifications required; just a passion for helping others and driving.
- Other info: Position available at a brand-new site in York, starting October 2025.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Advert
Customer Journey Specialist/ Driver
Halo ARC York
Start Date: 20/10/2025
Salary: £30,000 per annum with an increase on completion of 6 month probation
Hours: 8am – 5pm Monday to Friday and 1 in 2 Saturdays depending on business needs.
Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages.
We are looking for a Customer Service Advisor/ Driver to join our BRAND-NEW Accident Repair Centre in York. This will be our 37th site. The position is a high-profile role within the business, with responsibilities to provide an exceptional standard of customer service at all times and to support the site administration. The post holder will also support the drivers to ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner.
We are creating the next generation of repair centres, driven by a passion for service, quality and customer focus, and we want you to be a part of it.
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Customer Service Advisor/Driver employer: Halo Accident Repair Centre Ltd
Contact Detail:
Halo Accident Repair Centre Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/Driver
✨Tip Number 1
Familiarise yourself with the customer service standards in the automotive industry. Understanding what exceptional service looks like will help you stand out during interviews and demonstrate your commitment to providing top-notch support.
✨Tip Number 2
Brush up on your driving skills and ensure you have a clean driving record. Since this role involves driving, being able to confidently discuss your driving experience and any relevant qualifications can give you an edge.
✨Tip Number 3
Research Halo ARC and their partnership with IRS. Knowing about their services and values will not only prepare you for potential interview questions but also show your genuine interest in the company and its mission.
✨Tip Number 4
Prepare examples of how you've handled customer service challenges in the past. Being able to share specific instances where you provided excellent service or resolved issues will highlight your suitability for the role.
We think you need these skills to ace Customer Service Advisor/Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor/Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and driving. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to provide exceptional customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working at Halo ARC and how your skills can contribute to their mission of providing excellent service and quality.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Halo Accident Repair Centre Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your problem-solving skills and empathy.
✨Demonstrate Your Driving Experience
Since the role involves driving, be ready to discuss your driving experience. Mention any relevant qualifications, your familiarity with vehicle handling, and your commitment to safety on the road.
✨Research the Company
Familiarise yourself with Halo ARC and its partnership with IRS. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position.