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- Tasks: Deliver exceptional customer service and manage vehicle logistics efficiently.
- Company: Join Halo ARC, the UK's leading accident repair group with a supportive culture.
- Benefits: Enjoy competitive salary, health perks, gym discounts, and 25 days holiday.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Full UK Driving License and a passion for teamwork and detail.
- Other info: Great career progression opportunities in a modern, inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Salary: £30,000 per annum with an increase on completion of 6 month probation.
Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.
Location: Halo ARC Amesbury
Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK. Partnered with IRS (Intelligent Repair Services) based in Germany, Halo provides an unrivalled platform for training, development and employee packages.
Role purpose
We are looking for a Customer Service Advisor to join our Accident Repair Centre in Amesbury. The role is a high-profile position within the business, focusing on site administration and ensuring customer vehicles are collected and delivered efficiently, timely, and professionally. The role requires providing an exceptional standard of customer service at all times.
Responsibilities
- Inspecting vehicles and assessing damage; taking clear photos throughout.
- Administration duties, including liaison with customers.
- Logistical planning and transport planning.
- Maintain a clear, methodical and clean working area at all times.
- Adhere to Health and Safety requirements and report issues urgently.
- Liaise with workshop staff to move vehicles through the workshop efficiently.
- Perform ad hoc administrative duties as allocated by the Bodyshop Manager.
- Provide a positive & enthusiastic approach to work.
- Collecting and delivering vehicles and observing highway laws when needed.
What we are looking for
- Full UK Driving License.
- Self-motivated, enthusiastic and organised with a keen eye for detail.
- Keen to support others and be a cooperative team player.
- Handle all jobs with due care and attention.
- Ability to complete work from start to finish within the given time frame to a high standard.
Our Values
- Be Proud – take pride in your work and celebrate your successes, big or small.
- Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
- Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t. And most importantly, always be extraordinary.
Halo is known for high-performing people and a people-focused environment. You can expect an excellent package and environment.
Benefits
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance virtualGP
- Enhanced family-friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget
- Discounted LV insurance
- Paid breaks
- 25 days holiday plus public holidays
- Career progression opportunities
- Pension contributions
- Modern and clean working environment
- Open to hearing what our people want
Equality & Contact
We are committed to promoting equality of opportunity for all applicants. We are an inclusive workplace where staff respect differences and can be themselves. To discuss this position or any of our positions in more detail, contact our recruitment team via vacancies@haloarc.co.uk or call 01243 546185. We aim to respond to all inquiries within 24 hours.
Customer Service Advisor employer: Halo Accident Repair Centre Ltd
Contact Detail:
Halo Accident Repair Centre Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Halo ARC and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role of a Customer Service Advisor.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Employers love candidates who are genuinely excited about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without any fluff. Remember, simplicity is key!
Tailor Your Application: Make sure to customise your application to fit the Customer Service Advisor role. Use keywords from the job description and show us how your background aligns with what we're looking for.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Halo Accident Repair Centre Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Halo ARC and their values. Understand their commitment to customer service and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Be Ready for Practical Scenarios
Since the role involves logistical planning and vehicle inspections, be prepared for scenario-based questions. You might be asked how you would handle a situation involving a delayed vehicle delivery or how you would assess damage on a car. Practising these scenarios can give you an edge.
✨Emphasise Teamwork and Organisation
Halo values cooperative team players, so highlight your ability to work well with others. Share examples of how you've contributed to a team environment and maintained organisation in your previous roles. This aligns perfectly with their focus on efficiency and professionalism.