Operations Support Manager in Weybridge

The Opportunity

We are recruiting for an experienced Operations Support Manager to join an established luxury artificial floristry business based in Weybridge, Surrey.

This is an immediate-start, fixed-term maternity cover position until June 2027, paying £15.00-£18.00 per hour, depending on experience. Both full-time and part-time applicants will be considered, with working patterns arranged within the company's normal operating days and hours.

Working closely with the Director and wider team, you will help keep the day-to-day business running smoothly, supporting operational systems, product administration, purchasing, HR records, stock movements and logistics.

This varied, hands-on role would suit someone with experience in operations support, office management, business administration or operational coordination who enjoys managing multiple responsibilities and keeping business processes organised.

The company uses Shopify for its website. Experience with Shopify or other e-commerce systems would be advantageous, although not essential. An important part of the role involves entering purchase invoices and inventory information accurately into the relevant systems.

This is a practical, hands-on coordination role. You do not need to have experience identifying process improvements or developing strategic forward plans.

Although the contract covers maternity leave, there may be an opportunity for the right candidate to move into a permanent position within the business or department afterwards, subject to business needs and suitability.

Key Responsibilities

• Support the day-to-day operational running of the business and act as a point of contact for operational queries.

• Maintain accurate information in Shopify and other business systems.

• Enter and process purchase invoices and inventory or stock information within the relevant systems.

• Maintain product records, including pricing, SKUs and website information.

• Help coordinate new products from supplier ordering through to showroom and website.

• Support purchasing activity and liaise with suppliers regarding availability, pricing and lead times.

• Maintain employee, holiday and absence records and assist with routine HR administration.

• Coordinate probation reviews, appraisals, recruitment and onboarding administration when required.

• Coordinate goods-in, stock movements, dispatch, couriers and deliveries, including specialist deliveries.

• Monitor stock accuracy and help investigate discrepancies.

• Liaise with showroom, office, production and warehouse colleagues to keep tasks progressing.

• Keep operational documentation accurate and update the Director on outstanding matters.

• Help resolve everyday operational and logistical queries promptly.

Requirements

We are looking for someone with:

• Experience in operations support, office management, business administration or a similar role.

• Strong organisational skills and excellent attention to detail.

• Confidence entering and maintaining accurate records, purchase invoices and stock or inventory information.

• Good general IT skills and the ability to learn new systems.

• Experience coordinating multiple tasks and communicating with different teams.

• A practical, proactive approach to problem-solving.

• Confidence liaising with suppliers and external partners.

• The ability to work independently and travel reliably to Weybridge.

• Availability to start as soon as possible.

Desirable Experience

The following would be advantageous but are not essential:

• Shopify or other e-commerce website systems.

• Purchase invoice processing and inventory or stock management systems.

• HR administration and employee record keeping.

• Experience in retail, wholesale, floristry or another product-based business.

Skills & Qualities

• Organised, accurate and reliable.

• Friendly, professional and a clear communicator.

• Comfortable balancing different priorities.

• Practical and happy to get involved across departments.

• Self-motivated, adaptable and confident using technology.

Working Hours & Contract

• Location: Weybridge, Surrey (KT13).

• Pay: £15.00-£18.00 per hour, depending on experience.

• Start: As soon as possible.

• Contract: Fixed-term maternity cover until June 2027.

• Hours: Full-time or part-time considered, within the company's normal operating days and hours.

• Workplace: Based at the Weybridge showroom.

What's On Offer

• £15.00-£18.00 per hour, depending on experience.

• Immediate start and flexible full-time or part-time arrangements.

• Fixed-term maternity cover until June 2027.

• Potential permanent opportunity within the business or department after the contract (not guaranteed).

• Employee discount.

• Free parking.

• Company pension.

• Varied, hands-on responsibilities within a friendly, creative business.

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