At a Glance
- Tasks: Manage commercial property clients and ensure top-notch maintenance services.
- Company: Growing Facilities Management and Property Maintenance business in Bordon, Hampshire.
- Benefits: Competitive salary, performance bonuses, hybrid work, and wellness days.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and drive growth in a thriving industry.
- Qualifications: Experience in facilities management and strong client relationship skills.
The predicted salary is between 45000 - 47000 £ per year.
The Opportunity
We are currently recruiting for a Property Operations & Account Manager to join a growing Facilities Management and Property Maintenance business based in Bordon, Hampshire. This is a full time permanent position offering a salary of £45,000 to £47,000 plus bonus, with a hybrid working arrangement combining office, home, and client-based working. This is a varied role that combines operational management, client account management, and business development.
You will be responsible for managing a portfolio of commercial property clients while ensuring maintenance services are delivered to the highest standards and identifying opportunities to grow existing accounts. Working across business parks, retail parks, and mixed‑use commercial developments, you will act as the key point of contact for your clients, overseeing service delivery, managing subcontractors, and developing long‑term client relationships.
A key part of the role will be achieving financial targets, identifying opportunities for additional works, supporting contract growth, and contributing to new business opportunities. You will be supported by a dedicated helpdesk team who assist with administration, quotations, and service coordination, allowing you to focus on operational delivery and commercial growth.
Key Responsibilities
- Manage a portfolio of commercial property maintenance and facilities management clients
- Build and maintain strong client relationships through regular meetings and communication
- Oversee the delivery of planned and reactive maintenance services across multiple sites
- Manage subcontractors and suppliers to ensure work is completed safely, on time, and within budget
- Carry out regular site inspections and client visits
- Monitor contract performance, profitability, and service delivery standards
- Achieve monthly financial and sales targets across your portfolio
- Identify opportunities for additional works and contract growth
- Develop new business opportunities within existing and prospective client accounts
- Support the preparation of quotations, tenders, contract renewals, and sales proposals
- Work closely with internal helpdesk and accounts teams to ensure excellent customer service
- Ensure compliance with Health and Safety legislation and company procedures
- Drive continuous improvement across service delivery and operational performance
Requirements
- Previous experience within Facilities Management, Property Maintenance, Building Maintenance, or Commercial Property Services
- Proven experience managing commercial property maintenance or facilities management contracts
- Experience managing client relationships and developing business opportunities
- Strong understanding of commercial property environments
- Experience managing subcontractors and external service providers
- Strong commercial awareness and financial understanding
- Experience working towards financial, growth, or sales targets
- Excellent communication and relationship‑building skills
- Good IT skills including Microsoft Word and Excel
- Full UK driving licence essential
Skills and Qualities
- Commercially focused with a proactive approach to account growth
- Strong client relationship management skills
- Excellent communication and negotiation abilities
- Organised and self‑motivated
- Professional and confident approach
- Strong operational management skills
- Effective problem‑solving abilities
- Ability to manage multiple priorities and deadlines
What's On Offer
- Salary of £45,000 to £47,000
- Performance‑related bonus scheme
- Hybrid working arrangement
- 23 days annual leave plus bank holidays
- 4 additional wellness days following probation
- Group Life Assurance Scheme
- Auto Enrolment Pension
- Dedicated helpdesk support
- Growing and ambitious business
- Long‑term career progression opportunities
Working Hours
Monday to Friday Full time permanent position Hybrid working between office, home, and client visits.
Property Operations Manager employer: Halmer Recruit
Join a dynamic and growing Facilities Management and Property Maintenance business in Bordon, Hampshire, where you will thrive in a supportive work culture that prioritises employee well-being and professional development. With a competitive salary, performance-related bonuses, and a hybrid working arrangement, this role offers the perfect balance of flexibility and responsibility, allowing you to build strong client relationships while contributing to the company's growth. Enjoy long-term career progression opportunities and a dedicated helpdesk team that empowers you to focus on delivering exceptional service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Property Operations Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Halmer Recruit.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Halmer Recruit? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Halmer Recruit's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Operations Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Operations Manager role at Halmer Recruit, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Halmer Recruit
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Halmer Recruit operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Halmer Recruit. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Halmer Recruit.
