Customer Service Administrator
Hampton
£27,500 per annum
Monday-Friday, 8:30am-5:00pm
Permanent | Full-time
We are recruiting for a Customer Service Administrator to join a well-established and professional business based in Hampton.
This is a busy and varied position combining customer service, administration and claims support . You will be speaking with customers and external suppliers, processing information, providing updates and ensuring cases are progressed accurately and efficiently.
This would suit someone with a strong background in customer service and administration , particularly within insurance, claims, automotive, fleet, vehicle hire or a similar fast-paced environment.
Key Responsibilities
- Provide excellent customer service by telephone and email.
- Handle customer queries and provide clear, professional updates.
- Process and maintain accurate information on internal systems.
- Record accident and vehicle damage information.
- Review cases and chase outstanding information.
- Liaise with insurers, repairers, bodyshops and other external suppliers.
- Arrange repair estimates and proactively progress repairs.
- Keep internal teams updated on progress.
- Process relevant documentation and invoices.
- Monitor ongoing cases and ensure agreed timescales are met.
- Resolve queries and problems efficiently.
- Maintain accurate and up-to-date records.
- Provide general administrative support to the wider team.
About You
- Previous customer service and administration experience .
- Confident telephone and email communication skills.
- Excellent attention to detail.
- Strong organisation and time-management skills.
- The ability to manage a busy workload and prioritise effectively.
- A proactive approach to chasing information and progressing queries.
- Good Microsoft Office skills.
- Confidence learning new systems.
- A professional, positive and customer-focused approach.
Experience within insurance, claims, accident management, automotive, fleet, vehicle hire or vehicle repairs would be highly advantageous.
A full UK driving licence would be beneficial but is not essential.
Benefits
- 25 days' holiday, increasing with service to a maximum of 30 days.
- Group Personal Pension Scheme.
- Life assurance following the assessment period.
- Private medical care following the assessment period.
- Subsidised gym membership following the assessment period.
- Generous sickness entitlement.
- Annual salary review.
#J-18808-Ljbffr
Customer Service Administrator in London employer: Halmer Recruit
Halmer Recruit offers a supportive and dynamic work environment in Hersham, perfect for those looking to make an immediate impact in the plant nursery industry. With a focus on employee growth and development, we provide opportunities for further work beyond this temporary role, all while fostering a culture of teamwork and care for our plants. Join us in a warm greenhouse setting where your skills will be valued and nurtured.
