Client Project Coordinator in High Wycombe

Client Project Coordinator

High Wycombe | £30,000-£35,000 DOE | Permanent | Monday-Friday | Fully Office Based

31 days' holiday including bank holidays | Company bonus | Flexible working hours | Free parking

Are you highly organised, confident working with customers and experienced in coordinating multiple projects, orders or workstreams from start to finish?

We are recruiting for a Client Project Coordinator to join the Client Services team of a successful and established business in High Wycombe.

This is a fully office-based, client-facing project coordination and account management role, where you will take ownership of a portfolio of existing customers and coordinate their projects from the initial brief through production and ultimately to delivery.

You’ll be the link between your customers and internal teams including Production, Operations, Purchasing, Warehouse, Despatch and Accounts, making sure requirements are clearly understood, deadlines are achieved and customers remain informed throughout.

This isn’t a traditional new-business sales position. The emphasis is on looking after existing customers, coordinating their requirements and keeping multiple live projects moving, while identifying opportunities to develop those relationships.

What you’ll be doing

• Managing a portfolio of existing B2B customers and acting as a key point of contact
• Coordinating customer projects and orders from initial brief through to completion
• Understanding customer requirements and translating these into clear instructions for internal teams
• Preparing estimates and quotations
• Managing multiple live projects and monitoring work in progress
• Proactively managing deadlines, priorities and production milestones
• Keeping customers updated on progress and confirming delivery dates
• Working closely with Production, Operations, Purchasing, Warehouse, Despatch and Accounts
• Liaising with external suppliers and partners where required
• Checking specifications and proofs to ensure customer requirements are met
• Updating internal systems, dashboards and work-in-progress information
• Investigating problems and coordinating solutions when issues arise
• Preparing completed work for accurate customer billing
• Building strong relationships with existing customers and identifying opportunities to introduce additional services
• Supporting colleagues across the wider Client Services team

What we’re looking for

We’re particularly interested in candidates who have experience within a manufacturing, production, engineering, print, packaging, pharmaceutical, FMCG, logistics, distribution or another order-led environment.

You might currently be working as a Project Coordinator, Client Project Coordinator, Account Manager, Customer Account Manager, Account Executive, Client Services Executive, Sales Support Coordinator, Order Coordinator or Operations Coordinator.

Most importantly, you’ll be:

• Highly organised with excellent attention to detail
• Confident managing multiple projects, orders and deadlines simultaneously
• Experienced in dealing directly with B2B customers
• Comfortable taking ownership of work and proactively progressing it
• Confident coordinating requirements across different internal departments
• Commercially aware and comfortable working with quotations, costs or customer orders
• An excellent communicator by telephone, email and face-to-face
• Able to remain calm and find solutions when priorities change or problems arise
• Confident using Microsoft Office and learning new internal systems
• A proactive and supportive team player

Direct industry experience isn’t essential. Candidates from other sectors with strong transferable experience across client management, project coordination, order processing, suppliers, purchasing or operational customer service are also encouraged to apply.

What’s on offer

• £30,000-£35,000 depending on experience
• Fully office based in High Wycombe
• 23 days' annual leave plus 8 bank holidays
• Additional holiday for long service
• Company bonus
• Flexible working hours
• Free onsite parking
• Company pension
• Death in service benefit
• Volunteer days
• Monday-Friday working

If you’re a proactive and organised professional who enjoys looking after customers, coordinating projects and bringing different teams together to deliver a successful outcome, we’d love to hear from you.

INDCAM