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- Tasks: Be the go-to person for client communication and support in a fast-paced environment.
- Company: Join a supportive company known for high-quality customer service and growth opportunities.
- Benefits: Enjoy a competitive salary, generous holiday, private medical, and gym membership.
- Why this job: Make a real impact by helping clients and developing your career in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Structured training and clear career progression await you in this exciting role.
The predicted salary is between 25000 - 28000 £ per year.
We are currently supporting a long-standing client who is looking to hire a Client Service Executive / Customer Service Executive due to continued business growth and the onboarding of new clients. This is an excellent opportunity to join a company known for delivering high-quality customer service, client support and account management. The business offers a hugely supportive working environment, with in-house training from day one and clear career progression as you develop within the role. Due to year-on-year growth, the company has expanded across two sites, making this an exciting time to join a growing customer service and client services team.
Hours: Monday-Friday, 37.5 hours per week (between 8:00am-5:30pm)
Location: Hampton
Salary: £25,000-£28,000 DOE up to 2.5% annual bonus
Benefits: Private medical, life assurance, gym membership, generous holiday allowance, structured training
This is a varied and fast-paced customer service and client support role, working closely with the Account Manager to deliver an excellent service to an established client base. You will play a key role in client onboarding, account administration, customer communication and issue resolution, ensuring smooth day-to-day operations.
Key responsibilities:
- Acting as the main point of contact for day-to-day client and customer communication
- Providing high-quality customer support via phone and email
- Producing key client documentation accurately and within deadlines
- Managing new vehicle orders, progress updates, contract creation and deliveries
- Responding to client and driver queries with professionalism and care
- Creating monthly invoices and recharges
- Authorising external supplier orders
- Producing regular and ad-hoc client service reports
- Supporting rescheduling requests and early terminations (with guidance)
Key skills:
- Previous experience in customer service, client services, account support or customer support
- Excellent written and verbal communication skills
- Strong organisation skills with high attention to detail
- Ability to work accurately and efficiently in a fast-paced environment
- Confident handling multiple client queries and priorities
- A proactive, collaborative team player with the ability to work independently
What's on offer?
- Competitive salary of £25,000-£28,000 DOE up to 2.5% annual bonus
- 25 days holiday (increasing to 30 with service)
- Generous sick pay and life assurance (3.5x salary after 6 months)
- Pension scheme and private medical insurance (after assessment period)
- Subsidised gym membership
- Annual salary reviews and a clear career progression pathway
- Smart office dress code and an inclusive, supportive working culture
Locations
Client Service Executive in Hampton, London employer: Halmer Recruit
Contact Detail:
Halmer Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive in Hampton, London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Service Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your skills align with their needs and be ready to share specific examples of your past experiences.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience in client services and how you handle various situations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Client Service Executive in Hampton, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Executive role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our needs. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of client communication, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Halmer Recruit
✨Know Your Client Service Basics
Brush up on the fundamentals of client service and support. Understand what makes excellent customer service and be ready to share examples from your past experiences that highlight your skills in communication, problem-solving, and organisation.
✨Showcase Your Attention to Detail
In a role where accuracy is key, be prepared to discuss how you ensure precision in your work. Bring examples of how you've managed documentation or handled client queries with care, demonstrating your ability to juggle multiple tasks without compromising quality.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to client interactions. Think about how you would handle difficult clients or resolve issues efficiently. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
