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- Tasks: Handle customer complaints and deliver outstanding service in a supportive team environment.
- Company: Family-owned business in Aldershot, known for its positive workplace culture.
- Benefits: Competitive salary, funded training, excellent holiday allowance, and wellbeing initiatives.
- Why this job: Join a growing company where your contributions directly impact customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for professional development and a stable office-based role.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence.
This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do.
Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working)
Location: Aldershot, Hampshire
Salary: £29k
Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives.
As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure.
Key duties will include:
- Managing inbound telephone calls and customer service enquiries
- Handling customer complaints received via email, phone, or escalation routes
- Providing prompt and professional complaint resolution support
- Investigating customer complaints to establish facts and identify solutions
- Liaising with internal teams to ensure complaints are recorded and resolved correctly
- Escalating complex complaints to the Head of Sales when required
- Organising credit notes and customer refunds
- Supporting customers with invoice and billing queries
- Managing internal and external complaint correspondence
- Preparing for and attending Quality Control and complaints review meetings
- Building strong customer relationships through excellent aftersales service
Key skills:
- Previous experience in complaints handling within a customer service environment
- Strong customer service and complaint resolution skills
- Excellent communication skills, both verbal and written
- Ability to work under pressure and manage escalated complaints
- Highly organised with strong attention to detail
- Confident working to strict deadlines and changing priorities
- Proactive, service-minded, and customer-focused approach
- Strong team player with a commitment to customer satisfaction
What's on offer?
- A stable, office-based customer service and complaints role
- Supportive team environment within a family-owned business
- Training and development opportunities funded by the business
- Excellent holiday allowance and additional employee benefits
- Opportunity to play a key part in customer complaint resolution and aftersales support
Customer Complaints Advisor in Hampshire employer: Halmer Recruit
Contact Detail:
Halmer Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor in Hampshire
✨Tip Number 1
Get to know the company culture before your interview. Since they value teamwork and a supportive environment, think about how you can demonstrate your own collaborative spirit and commitment to customer satisfaction during your chat with them.
✨Tip Number 2
Prepare some examples of how you've handled complaints in the past. They’re looking for someone who can manage pressure and resolve issues effectively, so having specific stories ready will show you're the right fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand how you can contribute to their commitment to excellence and continuous improvement.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Complaints Advisor role!
We think you need these skills to ace Customer Complaints Advisor in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Complaints Advisor role. Highlight your previous experience in complaints handling and customer service, showing us how you align with our values of teamwork and accountability.
Showcase Your Skills: We want to see your strong communication skills shine through! Use clear and concise language in your application, and don’t forget to mention specific examples of how you've resolved complaints or improved customer satisfaction in the past.
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Let your unique voice come through in your writing, so we can get a sense of who you are and how you’d fit into our supportive team environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application as we move forward in the hiring process.
How to prepare for a job interview at Halmer Recruit
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on teamwork and a supportive environment, think about how your own experiences align with these values. Be ready to share examples of how you've contributed to a positive workplace in the past.
✨Prepare for Common Scenarios
As a Customer Complaints Advisor, you'll likely face various customer scenarios. Prepare for common complaint situations and think about how you would handle them. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, focus on clearly articulating your thoughts and experiences. Use specific examples that highlight your ability to resolve complaints effectively and maintain strong customer relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
