At a Glance
- Tasks: Be the friendly voice for client enquiries and ensure smooth operations.
- Company: Award-winning property business with a collaborative culture.
- Benefits: Up to £29,000 salary, £2,400 bonus, on-site parking, and training.
- Other info: Clear progression path into surveying and flexible working ethos.
- Why this job: Join a thriving team and grow your career in a supportive environment.
- Qualifications: Excellent communication skills and previous admin experience preferred.
The predicted salary is between 24000 - 32000 £ per year.
Customer Service Administrator
Guildford | Hybrid Working (3 Days Office / 2 Days Home)
£25,800 rising to £26,800 after 12 months
Full Time | Permanent
Are you looking to take the next step in your customer service or administration career within a professional financial services environment?
Our client is seeking a Customer Service Administrator to join their friendly and supportive team. This is an excellent opportunity for someone with previous office or customer service experience who enjoys working accurately, following processes and delivering a high standard of work.
You’ll receive full training and have the opportunity to build a long-term career with a well-established organisation that values development and progression.
What you’ll be doing
- Reviewing customer documentation to ensure accuracy and compliance.
- Processing information in line with company procedures.
- Maintaining accurate records and updating internal systems.
- Investigating discrepancies and escalating where required.
- Liaising with internal departments to resolve queries.
- Supporting the wider team with administrative tasks.
- Ensuring all work is completed accurately and within agreed deadlines.
- Handling confidential information with professionalism.
What we’re looking for
- Previous experience within a customer service or office-based administration role.
- Around 6 months to 2 years’ office experience would be ideal.
- Excellent attention to detail and accuracy.
- Strong organisational and time management skills.
- Confident using Microsoft Office and learning new systems.
- A positive attitude and willingness to learn.
- Excellent communication skills with the ability to work well as part of a team.
What’s on offer?
- Hybrid working (3 days in the office).
- Full training provided.
- Salary of £25,800, increasing to £26,800 after 12 months’ service.
- Monday to Friday, 8:30am-5:00pm.
- Modern offices with excellent facilities.
- Secure parking options available.
- Genuine career development within a successful and growing business.
Customer Service Administrator in Guildford employer: Halmer Recruit
Join a dynamic SME in Huddersfield that values innovation and employee development, offering a supportive work culture where your contributions directly impact business growth. With competitive salaries and opportunities for professional advancement, this role as a Financial Controller/Senior Management Accountant not only promises meaningful work but also a chance to thrive in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Guildford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple priorities in the past. This could be through anecdotes or even a simple list of tasks you've juggled successfully.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant admin experience to show us you’re the perfect fit for the role.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that connects your experiences to the role of Customer Service Administrator. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills:Since this role is all about client interaction, make sure your written application showcases your communication skills. Use clear, concise language and a friendly tone to give us a taste of how you’d interact with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Halmer Recruit
✨Know the Company Inside Out
Before your interview, take some time to research the property business. Understand their values, recent achievements, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to communicate effectively is key. Prepare examples from your past experiences where you’ve successfully handled client enquiries or resolved issues. Highlight your calmness under pressure and how you manage multiple priorities.
✨Demonstrate Organisational Skills
Being meticulously organised is crucial for this role. Bring along any tools or methods you use to stay organised, like planners or digital tools. Discuss how you keep records up to date and ensure smooth operations, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression into surveying, or how the team collaborates on projects. This shows that you’re not just interested in the job, but also in growing with the company.
