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- Tasks: Lead and develop a team of 23 customer service professionals to enhance customer satisfaction.
- Company: Join a well-established business in Aldershot known for high-quality service and a collaborative culture.
- Benefits: Enjoy a competitive salary, early Friday finishes, retail discounts, and career progression opportunities.
- Why this job: This role offers hands-on leadership in a dynamic environment where your impact is valued.
- Qualifications: Experience in team management, excellent communication skills, and adaptability in fast-paced settings required.
- Other info: Free on-site parking and a supportive work atmosphere await you!
The predicted salary is between 32000 - 48000 £ per year.
Job title: Customer Service Manager Location: Aldershot Hours: Monday – Thursday 8.30am – 17.30pm and Friday 8.30am – 17.00pm Salary: £40k Perks: Career progression with a growing company, retail discount vouchers, training enhancement Our client Our client is a well-established and growing business in Aldershot, known for delivering high-quality service to both corporate and private clients. With a strong reputation in their sector and a collaborative team culture, they are now seeking a proactive and experienced Customer Service Manager to oversee and develop their customer service team of 23. This is a fantastic opportunity for someone who thrives in a busy, client-driven environment and enjoys motivating people, streamlining processes, and leading with confidence. The role As Customer Service Manager, you will take full responsibility for managing a team of 23 customer service professionals. You’ll be the key driver of team performance, service delivery, and customer satisfaction—playing a pivotal role in shaping the customer journey from start to finish. This is a hands-on leadership role ideal for someone who brings energy, structure, and a solutions-focused mindset to their team. Key responsibilities * Lead, mentor, and supervise a team of 23 customer service advisors, ensuring performance targets and service standards are consistently met * Foster a supportive and collaborative team culture, encouraging continuous development and accountability * Handle escalated and complex customer queries, ensuring timely and professional resolution * Analyse team performance metrics, produce reports, and implement service improvements based on data and customer feedback * Oversee resource planning, rota management, and daily workload distribution across the team * Conduct regular 1:1s, training sessions, and performance reviews to drive growth and retention * Collaborate cross-functionally with departments such as operations, sales, and finance to streamline workflows and resolve customer issues * Champion the customer experience internally, acting as the voice of the customer and driving process improvements accordingly * Assist with recruitment, onboarding, and induction of new team members Key requirements * Product or FMCG industry experience * Team management or supervisory experience * Excellent communication skills. * High level of organisational ability. * Adaptable in a fast moving, pressured and changing environment. What’s on offer? * Competitive salary of £40,000 * Early Friday finish * The chance to lead a sizeable, motivated team in a business that values people and performance * Free on-site parking * A collaborative and down-to-earth working environment * Opportunities for career development in line with company growth * A leadership role where your input and management style will make a real difference
Customer Service Manager employer: Halmer Recruit
Contact Detail:
Halmer Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since they emphasise a collaborative team environment, showcasing your ability to work well in teams and lead effectively will resonate with them.
✨Tip Number 2
Prepare specific examples of how you've successfully managed teams in the past. Highlight instances where you improved performance metrics or resolved complex customer issues, as these are key responsibilities of the role.
✨Tip Number 3
Research common challenges faced in customer service management within the FMCG sector. Being able to discuss these challenges and propose solutions during your interview will demonstrate your industry knowledge and proactive mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you’re a great fit for their team.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in the product or FMCG industry. Use specific examples to demonstrate your leadership skills and ability to meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to team management. Mention how you can contribute to fostering a collaborative team culture and improving customer satisfaction.
Highlight Key Skills: In your application, emphasise your excellent communication skills, organisational abilities, and adaptability in fast-paced environments. These are crucial for the Customer Service Manager role.
Showcase Leadership Experience: Provide examples of your previous team management or supervisory roles. Discuss how you've successfully led teams, handled escalated customer queries, and implemented service improvements based on feedback.
How to prepare for a job interview at Halmer Recruit
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team of 23. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific strategies you've used to improve performance and morale.
✨Demonstrate Problem-Solving Abilities
Expect to face questions about handling escalated customer queries. Prepare examples of complex situations you've resolved in the past, highlighting your approach to finding solutions and ensuring customer satisfaction.
✨Know the Company and Its Culture
Research the company’s values and culture before the interview. Understanding their commitment to high-quality service and collaboration will help you align your answers with what they are looking for in a candidate.
✨Prepare for Data-Driven Discussions
Since the role involves analysing team performance metrics, be ready to discuss how you've used data to drive improvements in customer service. Bring examples of reports you've created or metrics you've tracked to illustrate your analytical skills.
