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- Tasks: Coordinate customer operations, manage suppliers, and ensure top-notch service daily.
- Company: Join a growing business in Hampton with a supportive culture.
- Benefits: Enjoy flexible hours, retail discounts, and excellent career progression.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong admin skills, Excel proficiency, and excellent communication are essential.
- Other info: This role offers variety and the chance to work with diverse teams.
The predicted salary is between 20800 - 36400 £ per year.
Customer Operations Coordinator Location: Hampton Hours: Monday – Friday- 37.5 hours per week Salary: £26,000 Perks: Excellent company benefits, supportive working culture in addition to career progression Job description Our client An established and growing business in Hampton is seeking an experienced customer service administrator to join their operations team. This is a fantastic opportunity for someone with strong organisational skills, attention to detail, and a proactive approach who’s looking to develop their career within operations. Job Description As a Customer Operations Coordinator, you’ll play a central role in keeping the business running smoothly. You’ll work closely with suppliers, clients, and internal teams to ensure high standards of service, accurate invoicing, and timely reporting. This role combines administration, customer support, and supplier management, offering plenty of variety day-to-day. The main responsibilities include:- * Act as a key point of contact for suppliers and clients, ensuring service levels are met, KPIs are achieved, and any issues are resolved quickly. * Maintain and check the hire platform for accuracy, raising any discrepancies and working with suppliers to resolve them. * bookings via the garage network portal, liaising with providers to keep vehicles on the road and minimise downtime. * Assist with maintaining supplier contracts and collating rebate payments, raising invoices in line with agreed timeframes. * Produce regular management reports, client KPI dashboards, and review data for internal and external stakeholders. * Investigate customer concerns, liaise with suppliers to resolve issues, and suggest process improvements to prevent reoccurrence. Key Skills * Strong administration background with excellent attention to detail * Confident in Excel and MS Office (data analysis and reporting) * Clear and professional communication skills (written & verbal) * Organised, proactive, and able to manage deadlines under pressure * Ability to work both independently and as part of a team What’s on offer?:- * Career progression opportunities * Flexible working hours available * Retail discounts and employee perks * A friendly and supportive environment where your work makes a difference
Customer Operations Coordinator employer: Halmer Recruit
Contact Detail:
Halmer Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding their approach to customer service and supplier management will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Being able to demonstrate your proficiency in these areas during practical assessments or discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team, as these are key aspects of the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise your administration experience, attention to detail, and any relevant customer service skills. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your organisational skills and proactive approach, as well as your ability to manage deadlines under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Operations Coordinator role.
How to prepare for a job interview at Halmer Recruit
✨Showcase Your Organisational Skills
As a Customer Operations Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to invoicing and reporting. During the interview, highlight instances where your attention to detail made a significant impact on your previous work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in customer service situations. Think of scenarios where you resolved issues effectively and be ready to explain your thought process.
✨Familiarise Yourself with Excel and Reporting Tools
Since the job involves data analysis and reporting, brush up on your Excel skills. Be ready to discuss how you've used Excel in previous roles, including any specific functions or tools you are comfortable with.
