At a Glance
- Tasks: Manage client relationships and ensure smooth project coordination in a supportive team.
- Company: Thriving family-owned business with a strong reputation for quality and service.
- Benefits: Competitive salary, flexible hours, 23 days holiday, and employee ownership trust.
- Other info: Collaborative culture with genuine opportunities for career progression.
- Why this job: Join a growing company where your organisational skills can shine and make a real impact.
- Qualifications: Experience in administration or customer service with strong communication and IT skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you a highly organised administrator who enjoys building strong client relationships and keeping projects running smoothly? This is an exciting opportunity to join a thriving, family-owned business that has built an outstanding reputation for quality, service and long-term customer relationships. Due to continued growth, they are looking for a Client Administration Manager to become a key part of their friendly and supportive team.
The business is experiencing significant growth and offers a genuinely collaborative culture where people are valued, supported and encouraged to develop. You'll work closely with colleagues across the organisation, playing an important role in ensuring customers receive an exceptional experience from start to finish. This is an administration and coordination-focused role with no sales responsibilities, making it ideal for someone who enjoys organisation, communication and managing multiple projects at once.
What You’ll Be Doing- Acting as the main point of contact for a portfolio of clients
- Creating and managing detailed job packs for production teams
- Processing orders and monitoring project progress through internal systems
- Providing clients with regular updates and managing project timelines
- Working closely with Operations, Purchasing and Warehouse teams to ensure smooth delivery
- Resolving any issues quickly and effectively to maintain excellent customer service
- Preparing completed projects for invoicing
- Supporting process improvements and contributing ideas to enhance efficiency
- Collaborating with colleagues across the wider business during busy periods
- Previous experience within an administrative, account management, customer service or project coordination role
- Exceptional organisational skills and strong attention to detail
- Confident communication skills with the ability to build relationships at all levels
- Ability to manage multiple priorities and deadlines
- Strong IT skills, including Microsoft Office
- Experience using CRM, ERP or MIS systems would be advantageous
- A proactive and positive approach with a genuine team-focused attitude
- Joining a growing and successful business with exciting future plans
- Supportive and collaborative working environment
- Genuine opportunities for long-term career development
- Flexible working hours
- 23 days holiday plus additional long-service leave
- Employee Ownership Trust
- Workplace pension
- Death in Service benefit
- Volunteer days
- Onsite parking
If you’re looking for a varied administration role where you can make a real impact within a growing business that values its people, we’d love to hear from you.
Client Administration Manager employer: Halmer Recruit
Join a thriving, family-owned business in High Wycombe as a Client Administration Manager, where you'll be part of a supportive team that values collaboration and employee growth. With flexible working hours, an Employee Ownership Trust, and genuine opportunities for career progression, this role offers a rewarding environment for those who excel in organisation and client relations. Experience a workplace that prioritises your development while ensuring customers receive exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administration Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halmer Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halmer Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Administration Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halmer Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Halmer Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halmer Recruit!
How to prepare for a job interview at Halmer Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
