At a Glance
- Tasks: Manage client accounts and drive business growth in property maintenance.
- Company: Growing property maintenance business with a hybrid working model.
- Benefits: Competitive salary, bonus opportunities, and flexible working arrangements.
- Other info: Supportive environment with opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact on client relationships and business success.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 45000 - 47000 £ per year.
The Opportunity
We are currently recruiting for a Client Account & Operations Manager to join a growing property maintenance business based in Bordon, Hampshire. This is a full time permanent position offering a salary of £45,000 to £47,000 plus bonus, with a hybrid working arrangement combining office, home, and client-based working. This is a commercially focused role that combines account management, operational delivery, and business development.
You will be responsible for managing an existing portfolio of commercial property clients while identifying opportunities to grow accounts, secure additional works, and build new business relationships. Working across a variety of commercial properties including business parks, retail parks, and mixed-use developments, you will play a key role in maintaining excellent client relationships and driving the continued growth of the business. You will be supported by a dedicated helpdesk team who assist with administration, service delivery, and quotations, allowing you to focus on client management, operational performance, and commercial growth.
Key Responsibilities
- Manage a portfolio of commercial property maintenance clients
- Build and maintain strong client relationships through regular meetings and communication
- Identify opportunities for additional works and contract growth
- Develop new business opportunities and support company growth objectives
- Achieve and exceed monthly financial and sales targets
- Monitor contract performance, profitability, and service delivery standards
- Manage subcontractors and suppliers across multiple client sites
- Carry out regular site visits and client meetings
- Assist with quotations, tenders, contract renewals, and sales proposals
- Work closely with internal helpdesk and accounts teams
- Ensure Health and Safety compliance across all contracts
- Support continuous improvement and operational efficiency initiatives
Requirements
- Previous experience within Facilities Management, Property Maintenance, Building Maintenance, Commercial Maintenance, or a similar environment
- Proven experience managing client accounts and developing business opportunities
- Strong commercial awareness and financial understanding
- Experience managing subcontractors, suppliers, or service delivery contracts
- Excellent communication and relationship-building skills
- Good IT skills including Microsoft Word and Excel
- Ability to manage multiple priorities and client relationships effectively
- Full UK driving licence essential
Skills and Qualities
- Commercially focused and target driven
- Excellent relationship-building skills
- Strong negotiation and influencing abilities
- Professional and confident communicator
Client Account & Operations Manager employer: Halmer Recruit
Join a dynamic property maintenance business in Bordon, Hampshire, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid working arrangement. Our commitment to excellence in client relationships and operational performance makes us an exceptional employer for those seeking a rewarding career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account & Operations Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Halmer Recruit.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Halmer Recruit? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Halmer Recruit's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Client Account & Operations Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Client Account & Operations Manager role at Halmer Recruit, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Halmer Recruit
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Halmer Recruit operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Halmer Recruit. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Halmer Recruit.
