At a Glance
- Tasks: Manage and grow client accounts in commercial property, ensuring excellent service delivery.
- Company: A growing facilities management business with a focus on client relationships.
- Benefits: £50,000 salary, bonus scheme, hybrid working, and 23 days holiday plus wellness days.
- Other info: Genuine opportunities for career progression in a dynamic environment.
- Why this job: Join a supportive team and make a real impact in the commercial property sector.
- Qualifications: Experience in facilities management and strong account management skills required.
Our client is a growing facilities management and property maintenance business providing commercial maintenance and grounds services across a portfolio of business parks, commercial properties and multi-site clients. They are seeking an experienced Facilities Sales & Account Manager to manage and develop an existing portfolio of commercial clients whilst identifying opportunities for additional works, contract growth and service expansion. This is not a cold-calling business development role. You will inherit an established portfolio of accounts and focus on building strong client relationships, ensuring excellent service delivery and identifying opportunities to grow revenue within existing contracts.
Working closely with clients, subcontractors and internal teams, you will act as the primary point of contact for your accounts, ensuring projects are delivered successfully whilst supporting the continued growth of the business. This is a hybrid role combining office, home and field-based working, therefore a full UK driving licence is essential.
Key responsibilities:- Manage and develop an existing portfolio of commercial facilities management clients.
- Build strong relationships through regular client meetings, site visits and service reviews.
- Identify opportunities for additional works, contract extensions and revenue growth within existing accounts.
- Monitor account performance, expenditure and profitability.
- Work closely with Helpdesk, Accounts and Operational teams to ensure excellent service delivery.
- Coordinate subcontractors and suppliers to ensure works are completed safely, on time and to a high standard.
- Assist with quotations, tenders and pricing for additional works and new opportunities.
- Monitor monthly revenue targets and account growth.
- Resolve client issues quickly and professionally.
- Maintain accurate records, reports and account documentation.
- Ensure exceptional customer satisfaction and retention across your portfolio.
- Previous experience within Facilities Management, Property Maintenance, Building Services, Grounds Maintenance or a similar environment.
- Proven experience in Account Management, Client Relationship Management or Commercial Contract Management.
- Strong sales and commercial awareness with a track record of growing customer accounts.
- Experience managing customer portfolios and developing long-term relationships.
- Excellent communication and stakeholder management skills.
- Experience managing subcontractors and service providers.
- Strong organisational and time management abilities.
- Good IT skills including Microsoft Excel and Word.
- £50,000 basic salary
- Bonus scheme
- Hybrid working
- 23 days holiday plus bank holidays
- 4 additional wellness days per year following probation
- Life Assurance Scheme
- Auto Enrolment Pension
- Supportive and growing business
- Genuine opportunities for progression and development
Business Development & Operations Manager (Commercial Property) employer: Halmer Recruit
Join a supportive and growing facilities management company in Bordon, Hampshire, where you will have the opportunity to manage an established portfolio of commercial clients while enjoying a hybrid working model. With a competitive salary, bonus scheme, and generous holiday allowance, this role offers genuine opportunities for professional growth and development in a collaborative work culture that prioritises exceptional service delivery and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development & Operations Manager (Commercial Property)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Halmer Recruit.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Halmer Recruit? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Halmer Recruit's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Business Development & Operations Manager (Commercial Property)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Business Development & Operations Manager (Commercial Property) role at Halmer Recruit, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Halmer Recruit
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Halmer Recruit operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Halmer Recruit. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Halmer Recruit.
