At a Glance
- Tasks: Manage customer enquiries, resolve complaints, and ensure exceptional service throughout the customer journey.
- Company: Family-owned business in Aldershot known for quality and innovation.
- Benefits: Competitive salary, pension scheme, training opportunities, and 31 days holiday.
- Other info: Dynamic role with long-term career development in a fast-paced environment.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 32000 £ per year.
Location: Aldershot, Hampshire
Salary: £30,000 - £32,000
Hours: Monday - Thursday 8.30am - 5.30pm | Friday 8.30am - 5.00pm
About the Company
Our client is a well-established, family-owned business based in Aldershot, Hampshire, with a strong reputation for quality, innovation and customer service. Operating within a fast-paced manufacturing and distribution environment, they supply promotional and branded products to customers across the UK and internationally.
The Role
We are looking to appoint an experienced Customer Service & Aftersales Executive to join their busy and supportive team. This is an excellent opportunity for an experienced customer service professional who has worked within a product-based environment and enjoys building relationships, resolving customer issues and delivering exceptional service. Working closely with customers, Quality Control, Production and Sales teams, you will take ownership of customer enquiries, complaints and aftersales issues, ensuring a positive outcome is achieved while maintaining the highest levels of customer satisfaction. This is a varied and fast-paced position that would suit someone who is highly organised, solutions-focused and confident managing multiple priorities.
Key Responsibilities
- Managing inbound customer calls and emails.
- Providing exceptional customer service and support throughout the customer journey.
- Investigating customer complaints and product-related issues.
- Taking ownership of customer escalations and driving resolutions through to completion.
- Liaising with customers to gather information, understand concerns and provide updates.
- Working closely with Quality Control, Production and internal departments to investigate and resolve issues.
- Managing product, delivery and order-related queries.
- Processing customer refunds and credit notes.
- Handling invoice and billing queries.
- Maintaining accurate records and updating internal systems.
- Preparing for and attending Quality Control meetings.
- Building strong relationships with customers and internal stakeholders.
- Ensuring all complaints and customer concerns are handled in accordance with company procedures.
About You
- Previous experience within customer service, customer support, aftersales, customer care or complaint handling.
- Experience working within a product-based, manufacturing, wholesale, distribution or logistics environment.
- Strong complaint handling and customer resolution experience.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and attention to detail.
- Ability to investigate issues, identify solutions and manage customer expectations.
- Experience managing customer enquiries relating to products, deliveries, orders or quality concerns.
- A positive and proactive approach to customer service.
- Ability to remain calm and professional in a fast-paced environment.
- Strong relationship-building skills and a genuine passion for customer satisfaction.
Ideal Backgrounds
- Manufacturing
- Distribution
- Wholesale
- Promotional Merchandise
- Print & Packaging
- Logistics & Supply Chain
- Consumer Products
- Automotive
- Aftersales
- Product Support
- Warranty & Customer Resolution Teams
Benefits
- £30,000 - £32,000 salary
- Workplace pension scheme
- Funded internal and external training
- Employee referral bonus
- Annual leave purchase scheme
- 31 days holiday including public holidays
- Wellbeing initiatives
- Long-term career development opportunities
- Supportive and collaborative working environment
If you are passionate about customer service and enjoy working within a product-led environment where no two days are the same, we'd love to hear from you.
Customer Service & Aftersales Executive in Aldershot employer: Halmer Recruit
Join a well-established, family-owned business in Aldershot, Hampshire, where your passion for customer service will thrive in a supportive and collaborative environment. With competitive salaries, generous holiday allowances, and opportunities for professional growth, this role offers a rewarding career path in a fast-paced manufacturing and distribution setting. Experience the satisfaction of building strong relationships with customers while contributing to a company renowned for its quality and innovation.
