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- Tasks: Handle customer complaints and deliver outstanding service in a supportive team environment.
- Company: Family-owned business in Aldershot, known for its positive workplace culture.
- Benefits: Funded training, career development, generous holiday allowance, and wellbeing initiatives.
- Why this job: Join a growing company where your contributions directly impact customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Stable role with opportunities for professional growth and teamwork.
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do.
Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working)
Location: Aldershot, Hampshire
Salary: £29k
Perks: Funded internal and external training, career development in a fast-growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives
As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure.
Key duties will include:
- Managing inbound telephone calls and customer service enquiries
- Handling customer complaints received via email, phone, or escalation routes
- Providing prompt and professional complaint resolution support
- Investigating customer complaints to establish facts and identify solutions
- Liaising with internal teams to ensure complaints are recorded and resolved correctly
- Escalating complex complaints to the Head of Sales when required
- Organising credit notes and customer refunds
- Supporting customers with invoice and billing queries
- Managing internal and external complaint correspondence
- Preparing for and attending Quality Control and complaints review meetings
- Building strong customer relationships through excellent aftersales service
Key skills:
- Previous experience in complaints handling within a customer service environment
- Strong customer service and complaint resolution skills
- Excellent communication skills, both verbal and written
- Ability to work under pressure and manage escalated complaints
- Highly organised with strong attention to detail
- Confident working to strict deadlines and changing priorities
- Proactive, service-minded, and customer-focused approach
- Strong team player with a commitment to customer satisfaction
What’s on offer?
- A stable, office-based customer service and complaints role
- Supportive team environment within a family-owned business
- Training and development opportunities funded by the business
- Excellent holiday allowance and additional employee benefits
- Opportunity to play a key part in customer complaint resolution and aftersales support
Customer Compliants Advisor in Aldershot employer: Halmer Recruit
Contact Detail:
Halmer Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Compliants Advisor in Aldershot
✨Tip Number 1
Get to know the company culture before your interview. Since they value teamwork and a supportive environment, think about how you can demonstrate your own collaborative spirit and commitment to customer satisfaction during your chat.
✨Tip Number 2
Practice your communication skills! As a Customer Complaints Advisor, you'll need to handle complaints with professionalism. Role-play common scenarios with a friend to build your confidence in resolving issues effectively.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've managed multiple tasks or complaints in the past. This will highlight your ability to work under pressure and meet deadlines, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining a company that values its employees and their development.
We think you need these skills to ace Customer Compliants Advisor in Aldershot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Complaints Advisor role. Highlight your relevant experience in complaints handling and customer service, showing us how you fit perfectly with our values of teamwork and accountability.
Showcase Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate your verbal and written skills. We want to see clear, concise language that reflects your ability to handle customer complaints professionally.
Emphasise Your Organisational Skills: This role requires a highly organised individual, so make sure to mention any experience you have managing multiple tasks or working under pressure. Let us know how you keep things structured and efficient!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Halmer Recruit
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on teamwork and a supportive environment, think about how your own experiences align with these values. Be ready to share examples of how you've contributed to a positive workplace in the past.
✨Prepare for Common Scenarios
As a Customer Complaints Advisor, you'll need to handle various customer situations. Prepare for common complaint scenarios and think about how you would resolve them. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, focus on clearly articulating your thoughts and experiences. Use specific examples that demonstrate your ability to communicate effectively, both verbally and in writing, especially when dealing with complaints.
✨Emphasise Your Organisational Skills
This role requires strong organisational skills, so be prepared to discuss how you manage your workload and prioritise tasks. Share examples of how you've successfully handled multiple responsibilities or tight deadlines in previous roles, showcasing your ability to stay calm under pressure.
